IP-PABX

Contaque is built over Asterisk IP/PABX technology which supports following features Asterisk-based telephony solutions offer a rich and flexible feature set.

Asterisk offers both classical PBX functionality and   advanced features, and interoperates with traditional standards-based   telephony systems and Voice over IP systems. Asterisk offers the features one would expect of a large proprietary PABX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records Contaque Call center  solution is an ideal for small  and medium sized call centers handling large call volumes. It has all the features of a modern call center providing inbound call handling for customer care as well as outbound for telemarketing; debt chasing and customer follow up applications.

Introduction
 . Today we are witnessing dramatic and sometimes revolutionary change in nearly every aspect of the voice communication.
 . Traditional TDM technology and paved way for IP Technology and all the R&D efforts are going in VOIP only.
 . Every Small and medium size business needs way to reduce costs and improve the way it operates.
 . Like every business, you are looking to keep your existing customers, and new ones and grow at a pace that’s right for you.
 . We know that the right solution for your business is one that helps you increase profitability , improve productivity and gain competitive advantage.

WHY SWITCH to : IP

Productivity!
It reduces infrastructure costs while improving productivity . There is a unification of data applications and the voice network.

Mobility!
Voice Mail and IVR features allow you to be mobile and still remain in touch with your office and make sure that any customer contact is able to reach you.

Upgradeability!
Not only the solution acts   like a PABX , it offers you   upgradability to add proactive call management ( predictive dialer) , monitoring of customer contacts
( voice recording ) and allow you to run your marketing campaigns ( IVRS ) .

CONTAQUE OVERVIEW
CONTAQUE is a comprehensive Customer Contact Product that seamlessly integrates with your existing voice and data systems, whether VOIP or TDM or a mix of both.
It delivers a world-class application that not only automates the handling of incoming calls but also offers :
 . Voice Mail Facility
 . Meet me conference bridge
 . IVR
 . Auto attendant
 . Call transfer
 . Class of Service restriction etc

CONTAQUE FEATURE LIST

Outgoing and Incoming Calls :
. It allows user to dial outside the office and also receives incoming calls from others

Voice Mail Facility :
. Calls can go to voicemail in case of No Answer and Busy.
. Voicemails can be retrieved from anywhere .
. It even allows you a e-mail integration for You to have your voice-mails in your e-mail box.

IVR ( Interactive Voice Response ) :
. Customers get welcome prompt , Customer can play their own ad-campaign they can get a directory assistance.
. They can dial the extension numbers and the call will be routed to the dialed extension.