Lighting up some pieces of knowledge from the contact centre industry you must go through
In the modern business environment, consumer interactions have a significant impact on brand reputation and revenue. Contact centres are the first point of contact between businesses and their customers, thus it is critical to use technology to extract important insights from these conversations...
A strong Ticket Management System (TMS) is an important solution. Whether you work in customer support, IT, or another industry that handles a high volume of requests, finding the right TMS can make all the difference. In this blog post, we will explore...
Contact centres play a critical role in shaping positive customer experiences. The critical importance of data security and privacy in contact centre solutions cannot be overstated as organisations embrace digital transformation....
The remote work revolution has had a profound influence on traditional contact centre operations in an era where flexibility is essential. The demand for a strong Contact Centre Solution designed for remote work environments has never been greater.
In recent years, the world of customer service has evolved substantially and modern contact centre software solutions have played a critical role in this shift. Whether you manage a small customer service team or a large-scale contact centre, choosing the correct software is crucial.
Customer engagement has become a primary goal for organisations in today's fast-paced and interconnected world. Companies are turning to omnichannel contact centre software solutions to fulfil the ever-increasing expectations of customers.
Fast-moving consumer goods (FMCG) companies are no strangers to rapid change and the need to adapt to evolving consumer demands. FMCG organisations are increasingly resorting to chat bot solutions to succeed in this competitive climate.
Businesses are continuously looking for methods to strengthen their interactions with customers. The development of cloud contact centres has transformed how businesses handle their relationships with their customers.
In the constantly evolving world of education technology (EdTech), institutions are always looking for new ways to improve their operations. Contact centre software is one such solution that is gaining popularity.
Businesses in today's fast-paced digital landscape are constantly looking for methods to improve efficiency, save costs, and increase customer satisfaction. Artificial intelligence (AI) chatbots have emerged as a game changer in achieving these goals.
In today's fast-paced business landscape, providing exceptional customer service is paramount. A pivotal element of this is having the right contact center software that aligns seamlessly with your unique business requirements.
Businesses are constantly looking for methods to improve customer interactions in the fast expanding landscape of customer relationship management (CRM) and communication technology. One of the most effective techniques for achieving this goal is the integration of CRM systems with advanced communication platforms
Customer experience has evolved into a critical aspect in determining the success of any organisation in today's dynamic business environment. For businesses to provide seamless interaction with consumers and boost overall satisfaction, they need an effective and dependable contact center solution. Contaque Verve, which is both cloud-based as well as on-premise contact center solution.....
In today's fast-paced digital landscape, businesses are constantly seeking ways to enhance customer experience and streamline customer interactions. One powerful solution that has emerged is the AI chatbot. By leveraging artificial intelligence, businesses can provide smooth and efficient customer experiences while improving engagement and support....
WhatsApp has become a popular messaging platform for both personal and business communication. With its vast user base and extensive features, leveraging WhatsApp for business can be highly beneficial. However, to fully harness its potential, businesses need to obtain the WhatsApp API (Application Programming Interface)....
In a call center environment, productivity plays a crucial role in delivering exceptional customer service and achieving business success. Boosting call center solution productivity requires a combination of optimized workflows, empowered agents, and strategic utilization of technology....
As technology continues to evolve, the contact center industry is undergoing a significant transformation. Artificial Intelligence (AI) is revolutionizing the way call center softwares operate, enabling businesses to provide exceptional customer service while improving operational efficiency....
In today's competitive business landscape, providing exceptional customer experience has become a top priority for organizations across industries. Contact Center Solutions have emerged as a game-changer in achieving this goal...
In today's digital age, businesses are constantly seeking innovative ways to enhance customer service and streamline operations. One technology that has gained significant prominence in the contact center industry is Artificial Intelligence (AI)...
The healthcare industry faces unique challenges when it comes to managing communication with patients and ensuring their satisfaction. Patients need to be able to contact healthcare providers easily and efficiently, and providers must be able to respond promptly and effectively. This is where a contact center solution can help...
The BFSI (Banking, Financial Services, and Insurance) sector is known for its complex operations, high-security measures, and strict regulatory requirements. With the ever-growing competition in the industry, delivering excellent customer service has become crucial for businesses to stay ahead of the competition...
In today's fast-paced business world, customer service is more important than ever. That's why contact center solutions have become an essential tool for companies of all sizes. But with so many options available...
In today's fast-paced business world, customer service is more important than ever. That's why contact center solutions have become an essential tool for companies of all sizes. But with so many options available...
Outbound Dialer Services: Revolutionizing Telemarketing in India Telemarketing has come a long way since its inception, and with the advent of technology, it has transformed into a sophisticated and streamlined process. Outbound dialer services are one such example of this...
Businesses need to be accessible where their consumers are in today's environment, which is typically on their mobile devices. Thus, WhatsApp comes into play as a potent tool for communication that may...
When running a call center, having the right tools is essential to ensure that you can provide the best customer service. But what if you don't know whether you need call recording or screen recording?...
In today's business world, time is money. That's why an outbound dialing service can be such a valuable asset for any company. With an outbound dialing service, you can make the most of your time by automating...
With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as bots. Bots being mentioned here refer to computer programs...
Businesses are always looking for ways to increase productivity and efficiency. In the age of technology, many options are available to help businesses achieve these goals. One such option is an interactive voice response...
Productivity parameters have changed recently and shifted gears even more during the pandemic phase. The best use of time and resources to produce desired results is a straightforward definition of call center...
This is a term you hear quite often, but what does it actually mean, and why does it matter? In a nutshell, it is the practice of providing a seamless customer experience across all channels—online, in-store,...
In a fast-paced business world, it’s important to be able to scale operations quickly and efficiently. This is where a Cloud Call Center Software can be a game-changer...
A great company focuses on building customer relationships. They must reach out to their customers to fulfil their service needs, such as inquiries, service concerns, and...
Not sure which corporate VoIP provider or IVR system will best suit your needs yet looking to choose one? VoIP is the name given to a business phone service that enables ...
e past, customer service was limited to the phone and email. Nowadays, customers want to be able to interact with brands in a way that is most convenient for...
Choosing the best contact center software for your business can sometimes be difficult especially if you're not up-to-date with technology and don't know the right questions to ask. There are many contact ...
Outbound call center software helps businesses call customers for various reasons, such as customer support, sales goals, and survey research...
If you're a call center manager, meeting your Service Level Agreement (SLA) is your biggest challenge. The pandemic may have exposed some significant flaws in your operations fixing them quickly and cost-effectively...
There is a lot of excitement about new technology in customer service, support, and success. Advances in video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service,...
Built for businesses and agencies of all sizes, our cloud contact center solutions provide you with comprehensive features such as voice and digital communications, reporting, recording,...
Contact center agents have to deal with many problems daily; these problems can reduce the quality of customer service that agents can provide, increase contact center operating costs,...
Today, mobile technology has changed everything, putting the world at our fingertips. At the same time, it has changed the way organizations interact with customers.Therefore, call centers must also...
Cloud predictive dialers are an excellent solution for call centers looking to increase productivity and efficiency. These cloud-based systems enable agents to place calls automatically and...
We all rely on cloud computing technology to offer services anywhere in the world, from social networking platforms like WhatsApp, Facebook, and Instagram to streaming services like Netflix...
Interactive Voice Response (IVR) is a telephone menu system that helps in identifying, segmenting, and directing callers to the most appropriate agent on your team through DTMF input (Dial Pad).It is...
Business and IT leaders around the world are replacing legacy, on-premises technology with flexible, scalable and cost-effective computing power in the cloud. From reducing IT costs to...
In the world of customer support, many brands and businesses, such as e-commerce and even traditional or offline retail stores, offer multiple communication channels...
A contact center solution is a software platform or suite of technologies that allows users to manage the multiple channels, teams, and processes needed to provide an engaging experience...
Both interactive voice response (IVR) and automatic call distribution (ACD) can help your business handle more high-volume calls. Both automated systems can direct...
When an organization decides to set up its own contact center solutions, one of the most important (if not the most important) considerations is deciding whether to choose an on-premises contact center...
In a single day, a call center is known to handle a large number of calls. It is very difficult for a person or a group to do this. As a result, we require artificial intelligence to...
Cloud telephony is a telephone service that operates via the internet. A VoIP-based hosted PBX system is another name for it. It assists you in migrating...
Choosing the best call center software for your business can sometimes be a daunting task. But it doesn't have to be. Considering the following factors, you are choosing the right cloud call center software...
The customer is always important to any organization. In a market where there is no satisfied customer, there is no sustainability. With ever-growing business...
From ancient times until now, businesses have always been centered around customers and buyers. Regardless of the channel, call centers have always tried to reach...
The contact center software solution is hosted via the Internet, which takes a minimum of time to implement and involves a minimal upfront fee. Businesses use the Cloud Contact Center...
Auto dialers were invented during the early years of call centres. They used a predetermined list of contacts to dial the customer's phone numbers automatically...
There are many contact centers today that still work with old technology and call center software that cannot keep up with customer and business communications...
Small businesses transform and grow, it needs the capability to scale up or down quickly. It has become a necessity in today’s era...
Clients in today's world expect full and great customer service, for this reason, call centers upgrade the tools to provide agents with their...
In today’s era, organizations escort expensive as well as advanced telemarketing solutions to their business to accomplish sales and marketing...
The Healthcare industry is one of the top fastest-growing sectors across the world. In India, it is $9 billion currently and growing at...
CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have...
CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms...
A human touch to your business, Telecommunication is all you need to improve your client services and a lot of additions that can help you bloom...
For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are wrong. For businesses to flourish it is important for them to have a sound and smoothly operating call...
The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer experience across multiple channels has become the first priority for the Travel and Hospitality industry...
Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected to reach $ 974 million...
Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will be $178B...
We know if the TRAI DNC regulations are not followed Contact Centers run into the risk of being blacklisted for 2 years!
CONTAQUE™ uses a DNC software or the...
Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent or turns into a recorded...
Wonder what is the importance of Auto dialer software? Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls...
The productivity and profitability of your company depends upon the rate of call conversion. However, in a contact center for every 100 manually dialed calls, only 14 reach...
By 2010, it is expected that customer experience will be the key brand differentiator. For an organization that has to deal with a large number of calls from customers on daily basis...
An IVR system helps reduce cost of operations of your in-house call center setup. It assists the customer in reaching the right department and also...
The success of any calling campaign depends upon the formulation of a proper strategy and its accurate execution. Outbound calling campaign is still...
According to the latest report published by MarketsandMarkets™, the Call Center Software market is expected to witness a growth of 14.9% during the period from 2018 to 2023...