CONTAQUE™ ACD

What are the benefits?

In the business of communications, customer engagement is of prime importance. When handling a large volume of incoming calls, organizations struggle with speed and accuracy. With CONTAQUE™ Automatic Call Distribution system, you can easily route the incoming callers to the next available agent based on priority and right skills.
Automated call distribution system helps in quickly matching the callers in your queue to those call center agents who can assist them at the earliest. By deploying a contact center ACD, you can ensure efficient call resolution and huge savings. Automated call distribution systems for call center organisations has revolutionized customer engagement.

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How it works?

CONTAQUE™ contact center ACD streamlines the communications process between the customers and the agents. It intelligently routes incoming calls to the most appropriate agent and thus, speeds up the calling distribution process of call centres. It works as one of the most efficient tools in minimizing time wastage and further helps in improving customer relationships.