Lighting up some pieces of knowledge from the contact centre industry you must go through
Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent or turns into a recorded...
We know if the TRAI DNC regulations are not followed Contact Centers run into the risk of being blacklisted for 2 years!
CONTAQUE™ uses a DNC software or the...
Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will be $178B...
Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected to reach $ 974 million...
The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer experience across multiple channels has become the first priority for the Travel and Hospitality industry...
For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are wrong. For businesses to flourish it is important for them to have a sound and smoothly operating call...