Lighting up some pieces of knowledge from the contact centre industry you must go through
Interactive Voice Response (IVR) is a telephone menu system that helps in identifying, segmenting, and directing callers to the most appropriate agent on your team through DTMF input (Dial Pad).It is simple, significantly reduces costs...
Business and IT leaders around the world are replacing legacy, on-premises technology with flexible, scalable and cost-effective computing power in the cloud. From reducing IT costs to...
In the world of customer support, many brands and businesses, such as e-commerce and even traditional or offline retail stores, offer multiple communication channels through which...
A contact center solution is a software platform or suite of technologies that allows users to manage the multiple channels, teams, and processes needed to provide an engaging experience...
Both interactive voice response (IVR) and automatic call distribution (ACD) can help your business handle more high-volume calls. Both automated systems can direct callers to the right employee...
When an organization decides to set up its own contact center solutions, one of the most important (if not the most important) considerations is deciding whether to choose an on-premises contact center...