10 ways how Call center software increases agent’s productivity by 50%?
Call center softwares enable call center agents improve customer satisfaction levels by answering each and every query of customers with accuracy and speed. The main agenda of the best call center software is to make calling experience more efficient.
The call center software from Contaque helps increase productivity of call center agents by 50%
Automatic Blending helps combine inbound and outbound services so they can be performed by the same agent, this helps in keeping minimum agents who can attend multiple customers.
Agents dial using secured login credentials, that syncs with the Master Contaque System and without the hassle of updating their excel sheets or individual reports
- The reports of all agents are easily available on the MIS and because no PC is required, monitoring of agents productivity and calls handled becomes easier for supervisors.
- ACD (Automatic Call Distribution) is used to handle large volumes of inbound calls, this makes dispersion very easy and calls only go to agents who are free which ensure maximum calls taken per day.
- Allows connecting with agents or supervisors with specific skills. This will ensure that queries are solved faster and time is not wasted in-between calls or in call transfer.
- It is integrated with third party components like telephony equipment, third-party software and CRM. It is one solution dashboard can be compatible with all systems.
- It has a smart and advanced scripting list that offers agents the latest and tailored data for improved customer experience. This saves time as the caller will have answers in front of him at all times.
- Predictive Dialer has made the work of call center agents a lot easier and faster. Managing data, preparing reports and Making calls has become a simpler task which enhances agents productivity.
- Preview dialing lets sales representatives preview the contact information first via research on social media and other places. This background information helps them during the call.
- Progressive dialing streamlines the calling process by automatically dialing the next contact in the queue the moment the current call is complete. This ensures that maximum calls are taken in a day.
Contaque for the past 10 years has been providing robust Call Centre Softwares that not only help enhance the productivity of call center agents but also ensures maximum calls are answered per day. To get a FREE Demo of Contaque’s Call Center Software , Click here