What are the benefits?
CONTAQUE™ Interactive Voice Response System helps reduce your call center’s cost of operations. It assists the customer in reaching the right department and also makes agents more productive by providing important and timely customer information at their fingertips. IVRS can be a simple welcome message with few voice prompts to complex multi level call flows.
Multi level IVRS can be designed by simple drag and drop facility provided in the application.
CONTAQUE™ IVRS can be integrated with third party TTS and speech recognition application. Drag & Drop GUI based IVR designer allows playing of prompts, capture digits, enable decision making loops knowing if agents are logged in, time of day routing & calls transfer to agents or external parties.