Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent or turns into a recorded message. Although almost all telecom centers use auto dialer software, very few understand how to generate the best utilization. Auto dialer software that provides pre-recorded information is known as robocalling. Once it transmits a call to a live agent, it is known as the predictive dialer.
5 major benefits of auto dialer software to improve your business efficiency are :
1. Answering Machine Detection
It is considered to be the basic feature of an auto dialer software. It provides the potential to identify live human picks from answering machines. By using auto dialer software, the agent doesn't need to wait for a telephone call to deliver a message.
2. Do Not Call
Auto dialer software has an automatic 'opt out' option that enables the end user to simply click a number and automatically put them in the 'do not call' checklist. The caller ID number can automatically be answered by an auto dialer's integrated 'opt out' program. Therefore a client does not need to speak with an agent to submit a 'Do Not Call' demand.
3. Pre-Qualification of Calls
Auto dialer software is used to verify if a customer requires your product or not. By using IVR, as customers respond to your information, it verifies if they are genuinely qualified leads. This may improve the productivity of agents and the business to create enhanced revenue.
4. Recording Calls
It is essential for every call center to record phone calls, for better quality, legal objectives. With recordings, supervisors and managers can give appropriate advice to agents. Tracking calls regularly helps the agents to perform better. Recorded calls can be played to trainees for the training session.
Auto dialer software has Text-to-Speech features which are fully user-friendly. Call centers can easily and quickly plan IVR scripts for accumulating caller-specific data.
Get in touch with CONTAQUE™, a complete contact center Solution for Auto dialer software to manage all your inbound and outbound calls effectively thereby increasing the ROI.