CONTAQUE™ presents a revolutionary platform with blended contact center solutions to help you upgrade your business. NGUCC is a modular and flexible world-class contact center solution that seamlessly integrates with your existing voice and data systems – TDM/ PRI/GSM/PSTN/VOIP. CONTAQUE™ accompanies a powerful, accurate, and flexible Answering Machine Detection, a must-have tool to gain competitive advantage in today’s ferocious correspondences market.
After evaluating the modern-day technology needs of contact centres, CONTAQUE™ has come up with a solution that allows agents to login into the system without the help of a PC. This quick and simple dialer solution helps in easing the job of the agents and improves their productivity. By using CONTAQUE™ NGUCC WITHOUT PC DIALING, you can ensure higher revenues for your call centre.
Reduce your call center’s cost of operations with CONTAQUE™ IVRS. This unique interactive voice response system helps customer reach the right department as well as makes the agents more productive by providing important and timely customer information at their fingertips. IVRS can be a simple welcome message with few voice prompts to complex multi-level call flows. Multi-level IVRS can be designed by simple drag and drop facility provided in the application. Our IVRS can be integrated with third party TTS and speech recognition application. Drag & Drop GUI based IVR designer allows playing of prompts, capture digits, enable decision making loops knowing if agents are logged in, time of day routing & call transfers to agents or external parties.
To provide your customers with top-quality services, you need to empower your agents with tools and skills. CONTAQUE™ CALL CONFERENCING is one such much-in-demand communication tool that will help your agents take smooth conference calls and answer the needs of your customers. This instant, hassle-free and simple software is a reliable resource for enhancing your call centre’s efficiency.