Reduce your call center’s cost of operations with CONTAQUE™ IVRS. This unique interactive voice response system helps customer reach the right department as well as makes the agents more productive by providing important and timely customer information at their fingertips. IVRS can be a simple welcome message with few voice prompts to complex multi-level call flows. Multi-level IVRS can be designed by simple drag and drop facility provided in the application. Our IVRS can be integrated with third party TTS and speech recognition application. Drag & Drop GUI based IVR designer allows playing of prompts, capture digits, enable decision making loops knowing if agents are logged in, time of day routing & call transfers to agents or external parties.