CONTAQUE™ NV- Outbound call center software solution

Blended Contact Center Solutions

Targeted at higher-end outbound contact centers, CONTAQUE™ NV is committed to provide total customer satisfaction through a new predictive dialing algorithm to improve connectivity. This top outbound calling software is available on ‘Cloud’ and offers superior control on all aspects of software such as, minutes configuration. Contaque NV also provides real time reporting with graphical interface.

Highlights:

  • Compliance to laws of all major countries like USA, UK, UK, Australia and India including DNC Compliance
  • Multi skill handing in outbound dialing
  • Dashboard and reports on all aspect of agent and campaign performance
  • No limit on lead list size
  • Integration into any web CRM
  • Control to supervisor to ensure maximum utilization of time by agents
  • Low hardware resources like server configuration
  • Multiple trunk group handling in a campaign
  • Ability to hide phone numbers from agent for security
  • Lead pickup from third party CRM for outbound dialing
  • Innovating Reporting Systems
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