CONTAQUE™Predictive Dialer

What are the benefits?

CONTAQUE™ predictive dialer software India is an automatic dialing system that can dial multiple telephone numbers at a time. It helps improve productivity and speed while keeping the processes simple. Predictive Dialer solutions are ideal dialing pattern to be adopted or switched over for any outbound contact center to survive today’s cutthroat competition.

Predictive dialer services function through a computerized system that dials a list or batch of telephone numbers and connects to the call centre agents or sales professionals making calls. Using statistical algorithms, predictive dialer solutions aim to minimize the time that agents spend waiting in between the conversations. Besides, it also helps minimize the incidences of someone answering the phone when no caller or agent is available.

Trulli

How it works?

CONTAQUE™ predictive dialer software India serves as a vital component in making a modern outbound contact center an ultimate technology of choice for Telemarketing, Telesales, Fundraising, etc. The dialer automatically leaves a message if a call is responded by an answering machine at the customer location but when the call is answered by a live responder (human), the dialer quickly transfers the call to the agent. It speeds up the dialling process and helps agents focus on the conversation with the clients. The predictive dialer software allows call centre agents to spend at least 50-57 minutes per hour conversing with the clients.

Features

  • 1. Run Multiple Campaigns: Run separate campaigns on the server simultaneously.
  • 2. Supports AMD & SIT Frequency Detection: Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.
  • 3. Supports Multiple Dialing Methods: The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Progressive, Preview or Manual Modes.
  • 4. Sophisticated features: Call recording with voice and screen both, Web and SMS Call Back, Call Transfer, Third party Verification, Verifier and screen transfer, Music or Message on hold etc.
  • 5. Real-time Monitoring and Reports: The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics. The web based dialer also provides a graphical reporting module with drill down functionality.
  • 6. DNC Upload/ Search/Delete Options: It provides you a simple and foolproof mechanism to upload DNC list, search whether a number is in DNC list or not and delete any specific DNC number from the list.

Benefits

  • 1.CONTAQUE™ predictive dialer software India helps businesses in increasing their efficiency when it comes to customer support and Telesales services.
  • 2. The predictive dialer software gives complete liberty to integrate additional features for future and existing requirements.
  • 3. It can also be run with third party components like telephony equipment, third-party software and CRM. The idea of delaying it across several locations can help you drive maximum benefits.
  • 4. Say goodbye to abandoned calls. Its smart and advanced scripting offers your agents the latest and tailored data for improved customer experience.