On-Premise Contact Center Solution
Data Security
Gain direct control over data security measures, which are critical for ensuring confidentiality and compliance in regulated businesses.
Scalability at a Low Cost
Enjoy scalability without recurring subscription costs, making it a cost-effective choice for small and growing organisations.
Consistent Performance
Maintain control over hardware on-site to ensure consistent and reliable performance for uninterrupted operations.
24/7 Customer Support
CONTACT CENTER SOFTWARE
Are you ready to transform your communication strategy?
OMNICHANNEL SOLUTION
Integrate various communication channels (voice, email, chat) to deliver a uniform and streamlined customer experience.
CRM INTEGRATION
Integrate seamlessly with leading CRMs for enhanced consumer data, personalised interactions, and process optimisation.
BROADCAST (OBD) CAPABILITY
With Contaque's Broadcast (OBD) capability, you can automate personalised message delivery, increasing customer engagement and communication efficiency.
CLICK TO CALL
Initiate real-time calls from digital platforms for rapid and effective customer-agent interactions.
CTI INTEGRATION (REAL-TIME ANALYTICS)
For informed decision-making and quick response, gain real-time information about customer interactions, agent performance, and call data.
MISSED CALL SOLUTION
Capture and respond to missed calls effectively, increasing customer engagement and ensuring that no opportunities are missed
CONVERSATIONAL AI
Use Conversational AI, such as chatbots, voice bots and WhatsApp bots, for automated yet personalised communication across many channels.
MOBILE APP ACCESS
An easy-to-use interface for on-the-go management, monitoring, and interactivity with customer transactions.
PERSONALISED EXPERIENCE WITH IVR
Use Interactive Voice Response (IVR) to tailor the customer experience for efficient and personalised interactions.
NUMBER MASKING SOLUTION
Protect your privacy during conversations by concealing personal phone numbers, allowing agents and consumers to connect more effectively.
VIRTUAL NUMBER SOLUTIONS
Provide virtual phone numbers for specific campaigns, allowing for more efficient call routing, tracking, and enhanced customer engagement.
TICKETING SOLUTION
Using an efficient ticketing solution, you may streamline issue tracking, resolution, and customer query management, enhancing support efficiency and communication effectiveness.
SCALABLE & FLEXIBLE
Respond readily to changing needs, allowing businesses to scale operations, add agents, and manage communication volumes with agility.
24/7 CUSTOMER SUPPORT
Offer round-the-clock service, ensuring continuous query resolution and engagement for seamless interactions and customer satisfaction.
Why Choose Contaque On-Premise Solution?
Data Control and Security
On-premise solutions provide organizations with direct control over their data and security measures. This is particularly crucial for industries with strict compliance requirements or sensitive data handling needs.