One of the most basic approaches for ground-level research still relies on face-to-face or telephonic interaction between client and the customer. Much of consumer behavior, analytics and more importantly, business initiatives depend on the reports collected through tele-surveys. Here, Tele-survey industries take a front seat and a lot depends on their interaction with the consumers.
Contaque offers VOIP Dialer and IVRS call center for Telesurvey Industry. Under this, Contaque provides the tools and expertise such as, VOIP Dialer, IVRS, Call Barge-in, Screen Transfer and more. These tools help Tele-survey companies reach out to the customers and facilitate their outreach to the company, whenever they choose to do so. At Contaque, the key capabilities are Consistent Omni-Channel Experience, Proactive Customer Care, Intelligent Routing, Seamless Data Access, Workforce Management etc.