CONTAQUEâ„¢Telecommunications

Trulli

CONTAQUE for Telecommunication Industry

The Telecom Sector is one of the fastest growing industries in the current millennium. It has witnessed a profound growth in the past 10 years and shows signs of consistent evolution. Telecom has become a part of the lives of a zillion consumers worldwide and happens to be one of the most closely-connected client-consumer set-ups. This makes it very important for Telecom industry entrepreneurs to improve their customer relationships. Prompt, welcoming and simplified process of communication with the consumer is going to be the key of growth in this sector. Contaque offers Automatic Dialer Software for Telecom Industries. Under this, Contaque provides the tools and expertise needed to reach out to the customers and facilitate their outreach to the company, whenever they choose to do so. At Contaque, the key capabilities are Consistent Omni-Channel Experience, Proactive Customer Care, Intelligent Routing, Seamless Data Access, Workforce Management etc.

Features

Contaque Automated Call Distribution System is well-equipped with many advanced features such as:

  • 1. Normal and skill-based routing for both inbound and outbound
  • 2. Web-based campaign manager for agent monitoring
  • 3. If all agents are busy overflow to other skill, number, extension or call back options are available

Benefits

Automatic call distribution system by Contaque facilitates in multiple ways to improve customer reach due to:

  • 1. Supports multiple campaigns- Inbound, Outbound and Blended Campaigns
  • 2. Uniform call distribution based on skill priority & skill level
  • 3. CRM Integration in skills as desired