Tips to Remember Before Switching to Cloud Telephony as Cloud Call Center Software

Cloud telephony is a telephone service that operates via the internet. A VoIP-based hosted PBX system is another name for it. It assists you in migrating your company phone system to the cloud. Cloud telephony improves the efficiency of your company communications and scales with it. Whether you're growing your in-house teams, establishing additional offices, or employing remote employees, cloud telephony will make the process simple and cost-effective.

If you're thinking of moving, here are a few additional things to think about before you do:


Cloud telephony saves you money on hardware since you don't require a switch or PBX, so there's no large upfront cost and no continuing maintenance. The only thing you'll have to think about is your phones; you may need to get new ones to operate with all of your solution's capabilities. Some carriers (like us) will have special deals, and the cost of new phones is much less than the cost of an on-premise phone system.


It is a benefit of hosted telephony- On a hosted telephony platform, there is no restriction to the amount of users you may have. The number of users and concurrent calls you can have is no longer limited by the number of ISDN/PSTN lines you have or the capacity of your physical PBX. Only your Internet connection limits the number of simultaneous calls you may make.

Moreover, there are many more things to consider before you switch to cloud telephony like:

  • No switch/control equipment (be it hardware or virtual) is required at premises
  • Move, add or make changes quickly
  • Users can work in the office, at home, or anywhere they have an Internet connection
  • Call quality depends on your internet connection
  • Everything is scalable

How dependable is the dialer software for call center platforms in India?

When it comes to communication, trustworthiness is crucial. The majority of cloud systems are open about their uptime. Contaque, a cloud call center software, for example, has a 99.94 percent operator uptime. Realistically, no communication platform can guarantee you 100 percent uptime since it is dependent on other variables such as phone line and internet availability. If you're having trouble locating this information, be sure to contact the support staff.

What are the benefits of using a cloud call center software?

Call center equipment comes with a lot of baggage. The first stage would be to get licenses, which would result in a higher cost due to the lack of customisation. All of this may be done at a low cost with cloud-based contact center software. A cloud call center software keeps track of and only charges for what the business uses. Furthermore, there are almost no expenses associated with additional licensing since customized solutions may be provided according to needs.


Cloud telephony is a dialer software for call centers in India that reduces communication costs, improves productivity, and boosts resilience. For corporate communications, it also serves as a single source of truth. If you choose with a dependable, tried-and-true cloud telephony service, you'll get the greatest advantages. Businesses are quickly adapting to cloud-based contact centers. Employing such solutions is cost-effective, and their flexibility to operate from anywhere allows you to manage your contact center remotely. It's always a good idea to do your homework and ask the appropriate questions before making a big purchase.

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