UNIFIED COMMUNICATION SUITE (UCG)
Unified communications suite optimizes business processes and enhances human communications by reducing inactivity and eliminating device and media dependencies. Contaque’s unified communications suite has features like Automatic Call Distribution, Interactive Voice Response (IVR), Predictive Dialling, Web Chat, Voice Monitoring, Recording, Intelligent Routing, Unified Reporting etc.
Benefits of UCG
- Comprehensive functionality on an unified platform, with different layers of communication for end customers
- Open interface with helps have no license costs & upgrade easily saving technology costs
- Scalability according to requirement and need of the customer and also can be customized as and when required
- It has a very user friendly interface which ensures that a lot of time is not invested in agents getting accustomed to it
Contaque provides round the clock support like:
- 24 x 6 NOC Support
- 24 x 7 on Demand
- Onsite Support
- Three Layer Support for all customers (Call, Email, Chat)
- Integration & Customized CRM Support
Contaque UCS (UNIFIED COMMUNICATION SUITE) for inbound call centers help them handle the growing call traffic cost effectively and improving the overall efficiency of their captive call center.
To know more about our customized UCS (UNIFIED COMMUNICATION SUITE) Solutions. Click here