Travel Industry-Contaque Inbound Outbound Call Center Solutions

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CONTAQUE for Travel Industry

Travel industry is at the constant review of its customers. Whether a customer is undertaking the travel for vacation or work purpose, their experience with the travel agency as well as throughout their itinerary, remains under scrutiny. It so happens that each traveller becomes an agent for the travel company and may or may not take its business forward depending on their own past experiences. Also, a new-age traveller is tech-savvy. This means that he has access to hundreds of other similar travel agencies and can go ahead with their plans with any one of these, strictly based on their own or their peers’ experience. Hence, a strategic customer service approach becomes integral to the fulfilment of a travel industry’s business goals. Contaque understands the need to address a travel industry customer in this strategic manner. This is why, at Contaque, a range of services are dedicated to Inbound and Outbound Call Center Solutions for Travel Industry.

Features

The Blended Call Center Solutions at Contaque come equipped with many features, some of which are:

  • 1. A unified solution to take care of all channels of communication such as voice-calls, SMS, email & Chat
  • 2. Upgradeability from zero to any number of seats ensuring Investment Protection
  • 3. Multiple database support including Oracle and PostgreSQL to enable integration into existing database

Benefits

The Inbound and Outbound Call Center Solutions offered by Contaque empower Travel Industry organisations with:

  • 1. Better control of Contact Center Operations through cradle to grave reporting
  • 2. High agent productivity through better connect ratio, AMD & answer supervision
  • 3. Dynamic call flow generation by IVR designer and call transfer algorithms
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