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CONNECT INTERACT ENGAGE

Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions!
4.9
4.5/5
75,000
+
Seats Installed
25
+
Partners Worldwide
1,500
+
Clients Served
5
+
Awards Received
16
+
Years Of Trustable Track Record
10
+
Geographies Served Successfully
Core Factors

Key Considerations

100 YEARS OF COMBINED CORE DOMAIN KNOWLEDGE OF TELECOM BUSINESS
STABILITY & SECURITY
GUARANTEED AFFORDABLE COST OF OWNERSHIP
MEETING TAILOR MADE REQUIREMENTS & PROFESSIONAL APPROACH
FLEXIBILITY TO INTEGRATE WITH CRMS & NEW TECHNOLOGIES
ON-PREMISE & CLOUD ARCHITECTURE
WHAT WE DO

What are you looking for?

Cloud telephony

Cloud Telephony

A solution that can help you improve your customer experience by reaching them through inbound, outbound or a blended call set-up.
Omni channel interactions solutions

OMNI-CHANNEL INTERACTIONS SOLUTIONS

An intelligent multi-platform interaction for your customers ensuring that you are available on every platform that your customers prefer to engage with you on.
Message solutions

Messaging Solutions

We empower businesses to connect with their customers seamlessly through a comprehensive suite of messaging solutions.
Cloud contact center solutions

Cloud Contact Center Solutions

Contact Centre Solutions with Cloud Offerings allow businesses to manage customer interactions with the use of cloud technology, providing scalability, flexibility, and enhanced capabilities for seamless customer experiences.
On premise contact center solutions

ON PREMISE CONTACT CENTER SOLUTIONS

On-Premise Contact Centre Solution provides a high level of customisation and control, enables organisations to tailor the contact centre infrastructure to their specific needs and industry standards.
Conversational ai solutions

CONVERSATIONAL AI SOLUTIONS

Transform engagement & drive business value with Conversational AI, virtual assistance, chatbots, etc.
Speech analytics solutions

Speech Analytics SolutionS

Contaque's Speech Analytics Solution enhances contact centers with advanced technology for better agent performance and streamlined QA. It features tailored ASR, top-tier security, and comprehensive analytics.
Integration of crm and api

INTEGRATION (CRM AND APIs)

CRM and API integration centralizes customer data and streamlines communication across channels, enhancing efficiency and personalization.
In the News

Awards and Recognition

Innovative companies of india

2024

Top Most Innovative Companies of India 2024

2021

10 Most Promising Enterprise Communication
Solutions Providers – 2021

Enterprise communication solution provider
Telecom technology solution provider

2019

20 Most Promising Telecom Technology
Solution Providers – 2019

2018

20 Most Promising Call Center
Solution Providers – 2018

Call center solution provider
Features

Check out the features that make Contaque one of the best
contact center solution providers available in the market today!

Self-Service Technologies

ACD

Automatic Call Distribution (ACD) is a feature that automatically distributes all incoming calls ensuring that each and every caller is attended to by an agent.

Internet of things

Video

It is a feature preferred by the banking industry who use video calling to connect with their customers and update and maintain their accounts and requests.

Agent screen recording

Agent Screen Recording

This feature is particularly useful for call centers that deal with sensitive customer data and have implemented Work From Home. This can help you maintain complete security.
Voice bot

Voice Bot

Through this feature, you can remove the dependency on human agents for your customers’ routine inquiries. A voice bot can easily assist your customers in their basic queries, whereas the complex ones can be handled by human agents.

Intelligent ivr

Intelligent IVR

An Interactive Voice Response is a feature where callers interact with a system that is designed to filter the callers as per their need and ultimately connect them with the most relevant agent and, in many cases, solve the query without ever connecting to an agent.

Click to call

Click To Call

It is a feature that allows users to input their number into the website they are browsing, and when they click on the call button, they shall be instantly connected with the most relevant agent to help them.

Obd

OBD

Outbound Dialer is a feature where a list of numbers is uploaded to our contact center solution, which then automatically dials the numbers and plays a pre-recorded message.

Call recording

Call Recording

Through this feature, all calls of all the contact center agents are recorded which can be later played and downloaded as per the requirements to maintain records and quality.

Chat bot

Chat Bot

By integrating chat bots in your communication strategy, you can easily gather basic customer information and automate routine tasks that otherwise consume a lot of time.

Our Clients

The foundation of our success

What we use

Bringing the best IT vendors to you.

Working only with the best, to ensure the quality of our services, and to bring state of the art technology to those who need it.

Your IT Challenges
Testimonials

Hear how Contaque has helped businesses like Yours

Where WE DO

Blogs

Contact us

Collaborate with Us for Innovative Contact Centre and Telecom Software Solutions

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Your benefits:
What happens next?
1

We schedule a call at your convenience 

2

We understand your requirements

3

We give a solution

Schedule a Free Consultation