Our Achievements

50,000

Seats Installed

25

Partners Worldwide

1500

Clients Served

16

Years Of Trustable Track Record

10

Geographies Served Successfully

5

Awards Received

What are you looking for?

We understand the need for a sophisticated set-up and bring to you one of the most
advanced communication and interaction solutions available in the market today.

Voice Only solution

A solution that can help you improve your customer experience by reaching them through inbound, outbound or a blended call set-up.

Omni-Channel Interactions

An intelligent multi-platform interaction for your customers ensuring that you are available on every platform that your customers prefer to engage with you on.

Mobile Application

Simply have your agents login and work from anywhere through their smartphones by installing the Contaque app, available for both iOS & Android.

Internal communications

A secure private communication platform that you can use to share ideas, messages, data and knowledge in any media format that you prefer.

Our most beloved features

Check out the features that make Contaque one of the best
contact center solution providers available in the market today

ACD

Automatic Call Distribution (ACD) is a feature that automatically distributes all incoming calls ensuring that each and every caller is attended to by an agent.

Video KYC

It is a feature preferred by the banking industry who use video calling to connect with their customers and update and maintain their accounts and requests.

Screen Recording

This feature is particularly useful for call centers that deal with sensitive customer data and have implemented Work From Home. This can help you maintain complete security.

Voice Bot

Through this feature, you can remove the dependency on human agents for your customers' routine inquiries. A voice bot can easily assist your customers in their basic queries, whereas the complex ones can be handled by human agents.

IVR

An Interactive Voice Response is a feature where callers interact with a system that is designed to filter the callers as per their need and ultimately connect them with the most relevant agent and, in many cases, solve the query without ever connecting to an agent.

Click To Call

It is a feature that allows users to input their number into the website they are browsing, and when they click on the call button, they shall be instantly connected with the most relevant agent to help them.

OBD

Outbound Dialer is a feature where a list of numbers is uploaded to our contact center solution, which then automatically dials the numbers and plays a pre-recorded message.

Call Recording

Through this feature, all calls of all the contact center agents are recorded which can be later played and downloaded as per the requirements to maintain records and quality.

Chat Bot

By integrating chat bots in your communication strategy, you can easily gather basic customer information and automate routine tasks that otherwise consume a lot of time.

Why
Choose Contaque?

Flexibility

Get customized solutions from our well-experienced team. With us, boost your business easily.

Scalability

Add or remove licences with ease depending upon your needs and requirements. Our solution is designed to handle heavy traffic with our servers being set-up in such a manner that they remove single point of failures.

WFH Ready

The Contaque solution provides you with 100% call recording, screen monitoring, automated reports, call barge-in & call whispering along with active and break modes on the agent panel to help you manage work remotely with ease.

Customizable

Get customized services for your business in accordance with your process flows.

High Availability

Contaque is designed to provide you with 99.5% uptime ensuring that your business faces zero interruptions.

Customer Support

Once your solution is deployed, we shall be providing you with a Support Escalation Matrix which will ensure that your queries are solved at the earliest. Direct contact numbers are provided instead of having a ticketing system of logging your queries and having them attended at a later time.

Return On investment

Everyone expects a better ROI. When you have an intelligent system with better customer solutions, you can easily stand out of all. Now experience high ROI with Contaque.

Quick & Easy Deployment

With Contaque, ensure hassle free deployment of your solution with our in-house team available to help you set-up through online & offline support, whichever you may require.

Seamless CRM Integration

With Contaque, you don’t need to change your existing infrastructure. We integrate with all the CRM softwares available in the market and we can easily integrate with in-house CRMs as well.

Simple and intuitive interface

With an intuitive user interface designed to increase agent productivity, Contaque makes it easy for your team to provide seamless support.

Industries We Serve

Thanks for your support. You are just awesome to finish this within the shortest time.

Himel Acharjee

Hello World, Bangladesh

On behalf of Cogent E services Pvt Ltd. I am writing to express our appreciation of your strong support for our organization and services over these years on your product Contaque Predictive Dialer. We are running more than hundred seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business; all of us at Cogent E Services looking forward to kind of support together with you.

Rajneesh Singh

Senior Manager - IT

We have been using Contaque in our contact center since 2007 and have been satisfied with the entire solution. I would like to place on record our appreciation for the support that your team has provided since installation. We wish you the best for the future.

Kapil Kajla

Director

I would like to say thank you and your team for such a wonderful support.

KP Chauhan

Founder & CEO

Make sure your growing business has the best Omni-Channel Contact Center Solution for Superior Customer Engagement.