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CONNECT INTERACT ENGAGE
Key Considerations
100 YEARS OF COMBINED CORE DOMAIN KNOWLEDGE OF TELECOM BUSINESS
STABILITY & SECURITY
GUARANTEED AFFORDABLE COST OF OWNERSHIP
MEETING TAILOR MADE REQUIREMENTS & PROFESSIONAL APPROACH
FLEXIBILITY TO INTEGRATE WITH CRMS & NEW TECHNOLOGIES
ON-PREMISE & CLOUD ARCHITECTURE
What are you looking for?
Cloud Telephony
OMNI-CHANNEL INTERACTIONS SOLUTIONS
Messaging Solutions
Cloud Contact Center Solutions
ON PREMISE CONTACT CENTER SOLUTIONS
CONVERSATIONAL AI SOLUTIONS
Speech Analytics SolutionS
INTEGRATION (CRM AND APIs)
Awards and Recognition
2024
Top Most Innovative Companies of India 2024
2021
10 Most Promising Enterprise Communication
Solutions Providers – 2021
2019
20 Most Promising Telecom Technology
Solution Providers – 2019
2018
20 Most Promising Call Center
Solution Providers – 2018
Check out the features that make Contaque one of the best
contact center solution providers available in the market today!
ACD
Automatic Call Distribution (ACD) is a feature that automatically distributes all incoming calls ensuring that each and every caller is attended to by an agent.
Video
It is a feature preferred by the banking industry who use video calling to connect with their customers and update and maintain their accounts and requests.
Agent Screen Recording
Voice Bot
Through this feature, you can remove the dependency on human agents for your customers’ routine inquiries. A voice bot can easily assist your customers in their basic queries, whereas the complex ones can be handled by human agents.
Intelligent IVR
An Interactive Voice Response is a feature where callers interact with a system that is designed to filter the callers as per their need and ultimately connect them with the most relevant agent and, in many cases, solve the query without ever connecting to an agent.
Click To Call
It is a feature that allows users to input their number into the website they are browsing, and when they click on the call button, they shall be instantly connected with the most relevant agent to help them.
OBD
Outbound Dialer is a feature where a list of numbers is uploaded to our contact center solution, which then automatically dials the numbers and plays a pre-recorded message.
Call Recording
Through this feature, all calls of all the contact center agents are recorded which can be later played and downloaded as per the requirements to maintain records and quality.
Chat Bot
By integrating chat bots in your communication strategy, you can easily gather basic customer information and automate routine tasks that otherwise consume a lot of time.
Expertise across sectors
for diverse needs
The foundation of our success
Bringing the best IT vendors to you.
Working only with the best, to ensure the quality of our services, and to bring state of the art technology to those who need it.
Your IT Challenges
Datacenter & Hosting
Our facility – Data Center – is the first in the USA that meets the strict ANSI/TIA-942 rated 4 certificate requirements for design, build and operate.
- Amazon Web Services (AWS)
- Microsoft Azure
- RackSpace
- OVH
- Digital Ocean
- Bluehost
Collaboration
Despite modern cloud technology, your users operate in a familiar Microsoft Office environment and benefit from broad compatibility and low-threshold access.
- Exchange Online
- Sharepoint Online
- Defender for 365
- Autopilot
- Office Apps
- Windows 365
Cloud Plattform
Customized cloud platform designed to improve performance, lower IT costs, and provide secure and reliable access to your company data from any device, anytime, anywhere.
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
- Oracle Cloud
- IBM Cloud (Kyndryl)
- Linode (Akamai)
Network & Connectivity
Network topologies include hub, linear, tree, and star designs, each of which is set up differently to promote connectivity between computers or devices.
- CiscoSophosWatchguard
- Extreme Networks
- Dell Technologies
- VMware
- Recovery
- Veeam
- Altaro
- Acronis
- Zerto
Hear how Contaque has helped businesses like Yours
Blogs
What is Contact Centre as a Service (CCaaS)? The Ultimate Guide
Contact Centre as a Service is a cloud-based solution that allows you to manage customer interactions without investing in any expensive infrastructure. It is different
What is a customer service chatbot? Complete Guide for Businesses
In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to improve customer interactions. One such innovation is customer service chatbot. It is a
What is an On-Premises Contact Centre? Key Features, Advantages and Comparison
In today’s dynamic business environment, organisations are constantly seeking efficient ways to manage customer interactions. One such method is an on-premises contact centre. But what
Collaborate with Us for Innovative Contact Centre and Telecom Software Solutions
We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.
Your benefits:
- Client-oriented
- Independent
- Competent
- Results-driven
- Problem-solving
- Transparent
What happens next?
We schedule a call at your convenience
We understand your requirements
We give a solution
