call center solution providers

Why
Choose Contaque?

    Get customized solutions from our well-experienced team. With us, boost your business easily.

    Add or remove licences with ease depending upon your needs and requirements. Our solution is designed to handle heavy traffic with our servers being set-up in such a manner that they remove single point of failures.

    The Contaque solution provides you with 100% call recording, screen monitoring, automated reports, call barge-in & call whispering along with active and break modes on the agent panel to help you manage work remotely with ease.

    Get customized services for your business in accordance with your process flows.

    Contaque is designed to provide you with 99.5% uptime ensuring that your business faces zero interruptions.

    Once your solution is deployed, we shall be providing you with a Support Escalation Matrix which will ensure that your queries are solved at the earliest. Direct contact numbers are provided instead of having a ticketing system of logging your queries and having them attended at a later time.

    Everyone expects a better ROI. When you have an intelligent system with better customer solutions, you can easily stand out of all. Now experience high ROI with Contaque.

    With Contaque, ensure hassle free deployment of your solution with our in-house team available to help you set-up through online & offline support, whichever you may require.

    With Contaque, you don’t need to change your existing infrastructure. We integrate with all the CRM softwares available in the market and we can easily integrate with in-house CRMs as well.

    With an intuitive user interface designed to increase agent productivity, Contaque makes it easy for your team to provide seamless support.

Industries We Serve

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Thanks for your support. You are just awesome to finish this within the shortest time.

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Himel Acharjee

Hello World, Bangladesh
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On behalf of Cogent E services Pvt Ltd. I am writing to express our appreciation of your strong support for our organization and services over these years on your product Contaque Predictive Dialer. We are running more than hundred seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business; all of us at Cogent E Services looking forward to kind of support together with you.

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Rajneesh Singh

Senior Manager - IT
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We have been using Contaque in our contact center since 2007 and have been satisfied with the entire solution. I would like to place on record our appreciation for the support that your team has provided since installation. We wish you the best for the future.

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Kapil Kajla

Director
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I would like to say thank you and your team for such a wonderful support.

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KP Chauhan

Founder & CEO

Popular Blog Post We Update Every Week

Voice-Bot-or-Chat-Bot

With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as bots. Bots being mentioned here refer to computer programs that can mimic human conversation.

benefits-of-an-OBD-service

In today's business world, time is money. That's why an outbound dialing service can be such a valuable asset for any company. With an outbound dialing service, you can make the most of your time by automating repetitive tasks and freeing up your staff to focus on more important projects. Since an outbound dialing system can track and record all calls, you'll always have a record of your customer interactions. An outbound calling service is a fantastic choice to consider if you're looking for a solution to enhance your company's effectiveness and customer service.

Call-Recording-or-Screen-Recording

With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as bots. Bots being mentioned here refer to computer programs that can mimic human conversation.

The-Benefits-of-Outbound-Dialer-Services

Telemarketing has come a long way since its inception, and with the advent of technology, it has transformed into a sophisticated and streamlined process. Outbound dialer services are one such example of this transformation.

What Is Virtual Mobile Number?

A virtual mobile number is a unique phone number that enables businesses to send and receive SMS messages and phone calls without needing a physical SIM card or device. With a virtual mobile number, businesses can reach customers more easily and efficiently, while also enhancing their customer service capabilities.

What does the BFSI sector need in a Contact Center Solution?

The BFSI (Banking, Financial Services, and Insurance) sector is known for its complex operations, high-security measures, and strict regulatory requirements. With the ever-growing competition in the industry, delivering excellent customer service has become crucial for businesses to stay ahead of the competition.