Our CONTAQUE NV- ™ Outbound Call Center Software Solution

We offer advanced technology based call center solutions that seamlessly integrate with your processes and boost your business.

Blended Contact Center Solutions

Targeted at higher-end outbound contact centers, CONTAQUE™ NV is committed to provide total customer satisfaction through a new predictive dialing algorithm to improve connectivity. This top outbound calling software is available on ‘Cloud’ and offers superior control on all aspects of software such as, minutes configuration. Contaque NV also provides real time reporting with graphical interface.

Highlights:

  • Compliance to laws of all major countries like USA, UK, UK, Australia and India including DNC Compliance
  • Multi skill handing in outbound dialing
  • Dashboard and reports on all aspect of agent and campaign performance
  • No limit on lead list size
  • Integration into any web CRM
  • Control to supervisor to ensure maximum utilization of time by agents
  • Low hardware resources like server configuration
  • Multiple trunk group handling in a campaign
  • Ability to hide phone numbers from agent for security
  • Lead pickup from third party CRM for outbound dialing
  • Innovating Reporting Systems
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OUTBOUND CALL CENTER FEATURES

A well-integrated outbound call center software solution increase the skill of your agents by offering them enhanced technical assistance. With CONTAQUE™ NV, you can make your call centre operations more productive and increase revenue.It offers the following features:

  • 1. Multiple phone number dialing methods like Manual, Preview, Progressive and Predictive Dialing
  • 2. Auto rule can be set on the call disposition for maximum number of times
  • 3. Auto call disposition option on GUI
  • 4. Preview dialing can be done as per USA rules for mobile numbers
  • 5. Every skill has separate start and end call URL (can run multiple CRM in same campaign)
  • 6. Separate music on hold for every skill/li>
  • 7. User priority to receive the call
  • 8. Drop call file play for every skill
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OUTBOUND CALL CENTRE SOFTWARE SOLUTIONS

CONTAQUE™ NV has empowered multiple contact centre organization through its easy-to-use and reliable services. By deploying this compatible outbound call centre software solution, you will be able to enjoy the following benefits:

  • 1. AVIS provides 24 x 7 technical support from our Global Support Center in India (Noida)
  • 2. Customer logs all issues on Phone, Chat or E-mail to AVIS Support Center
  • 3. Onsite support as & when required on prior information
  • 4. Regular trouble shooting, and updates through mail with action taken & status
  • 5. All communication for support channeled via Mail/chat for better control, management & measurement
  • 6. Dedicated Technical Accounts Manager for large Accounts/li>
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