- Run Multiple Campaigns: Run separate campaigns on the server simultaneously.
- Supports AMD & SIT Frequency Detection: Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.
- Supports Multiple Dialing Methods: The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Progressive, Preview or Manual Modes.
- Sophisticated features: Call recording with voice and screen both, Web and SMS Call Back, Call Transfer, Third party Verification, Verifier and screen transfer, Music or Message on hold etc.
- Real-time Monitoring and Reports: The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics. The web based dialer also provides a graphical reporting module with drill down functionality.
- DNC Upload/ Search/Delete Options: It provides you a simple and foolproof mechanism to upload DNC list, search whether a number is in DNC list or not and delete any specific DNC number from the list.
- CONTAQUE™ predictive dialer software India helps businesses in increasing their efficiency when it comes to customer support and Telesales services.
- The predictive dialer software gives complete liberty to integrate additional features for future and existing requirements.
- It can also be run with third party components like telephony equipment, third-party software and CRM. The idea of delaying it across several locations can help you drive maximum benefits.
- Say goodbye to abandoned calls. Its smart and advanced scripting offers your agents the latest and tailored data for improved customer experience.
NGUCC – Next generation Unified Contact Center