Which is the best contact center solution for call handling in multiple locations?
The client is a sales maximization company which provides solutions like Customer Acquisition and Retention, Channel Activation and Management.
Contaque’s implemented UCS (Unified communications suite) to enhance their inbound captive call center’s call handling capacity with multiple locations namely Noida, Mumbai and Kolkata
- Agents were in multiple locations so monitoring was a problem
- Client wanted customization for data posting through website URL directly to the call centers
- Also scheduling a web call back for faster response to customers
- Calling efficiency of agents was a concern
Contaque’s UCS Solutions
- Improvement in agents calling efficiency
- High quality levels through scheduled call backs
- Overall enhancement of Customer response time
- Installed Contaque UCS at the multiple locations
- Developed a schedule call back
- Data posting through website directly to call center feature
Contaque’s UCS provides Online Chat Support, Telephonic Support, Onsite Support on Demand, Three Layered Support and Specific Support for Integration & Customizations. Contaque helped improve the overall efficiency of their captive call center.
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