Omni-Channel Customer Engagement Software

The Omnichannel experience combines inbound and outbound communication to provide your customers with a proactive, contextualized, and effortless experience. Seamlessly create personalized engagement across all channels throughout your customer journey.

Better customer retention and revenue
Cater to a wider audience
Gather better data

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Contaque's Omnichannel Software

Develop an engaging and Secured experience

Real-time tracking

Live monitoring communication through specific channels, that will get information about the agent involved in the communication along with the subject of the interaction. Call center managers and instructors can use this deeper information to make informed decisions about operations.

Integration and development

The integration of a digital communication management solution is primarily concerned with CRM, for example, to use customer knowledge managed by the latter to direct inquiries, enhance a CRM file, or enrich customer knowledge in CRM. All digital communications management solutions are now available in the SaaS version.

Better Retention

Contaque Omni enables seamless integration with Helpdesk CRM or any third-party CRM. CRM integration ensures better customer retention and effective communication. This solution helps the contact center keep track of all complaints and ensures that none of them go unnoticed and unattended.

Reduce operating costs

Experience contextual conversations, avoid repetitive discussions, provide a faster solution, and significantly improve customer satisfaction. Work more efficiently with fewer agents and improve the overall efficiency of your organization.

Stay Connected With Your Customers

Now get connected directly to the customers' place of residence, work and decision-making. We offer lower service costs to create the best possible customer experience. We have the opportunity to create these human experiences through digital channels, combining elements of both human intelligence and artificial intelligence into our solutions.

Contact Center as a Service

Despite the digital shifts, customers still expect a huge "human touch". Contaque offers a digitized contact center as a great service through traditional and non-traditional channels. We combine channels to create cohesive and creative relationships and experiences that reflect the effectiveness of our contact center.

Why Choose Contaque
for Customer Engagement?

Self-Service Technologies

Self-service has now become a big part of our lives and it benefits both the customer and the company. Customers can use our various self-service options, such as IVR, web portals, chat robots, and digital customer communities, to recreate the human experience through self-service channels — accurately, consistently, and faster.

IOT(Internet of Things)

The web and e-mail remain prominent digital platforms for communication. We offer a web self-service system where we integrate API connections with our client's website or web services to bring real data.

Managed Services

Today's businesses need to excel, no matter how complex their goals or technologies. Our cloud-based platforms and work-from-home solutions help you get the most out of round-the-clock monitoring, problem-solving and reporting, and more.

Omni-Channel Interactions