In today's digital age, it has become mandatory to provide a customized experience that meets the needs of each customer. This helps build strong relationships and maintain customer loyalty. Our voice-based services help customers simplify, standardize and optimize all business processes.
Create exceptional customer paths with custom IVR scripts, menus, and options. Smart IVR optimization ensures that IVR scripts match your brand's core messages and routing flows lead customers to the right agents.
Improve customer communication and customer retention with CRM integration and provide consistent customer service. CRM integration allows you to easily connect CRM software to third-party applications.
Contaque Voice solution enables your agents to be more efficient with click-to-call features. This feature ensures that agents do not have to dial customer numbers manually, but can simply click on the number to save it, while saving measurable time.
Optimize your outbound call center software by adding a modern auto-dialer. Contaque's patented automatic dialers include predictive, progressive dialer, parallel predictive dialer, preview selector and PACE to suit your various business needs.
Reduce the likelihood of human error and achieve a higher FCR by directing your customers to the right agent with Contaque ACD intelligent routing algorithms. Choose from your preferred agent routing, skill-based routing, customer-specific routing, and more.
Ensuring seamless collaboration and support that suits every industry vertical to flexibly and smoothly deliver delightful customer experiences
Why Choose Contaque for Voice Based Solution?
Maintain customer privacy with number masking capabilities. Contaque call management software gives you complete control over data capture using data encryption in the agent interface, dashboards, call history, reports, call recordings, and real-time monitoring.
Contaque Voice offers more flexibility in real-time call monitoring - administrators and supervisors can easily manage real-time calls from any agent. Supervisors can completely control or spy on the call and whisper or even force the agent to log out during the call, taking over the call in real time.
Contaques inbound Call Center solution lets you quickly connect customers to agents. Use inbound call center solutions to effectively manage and respond to customer support or incoming sales inquiries.