Lighting up some pieces of knowledge from the contact centre industry you must go through
When running a call center, having the right tools is essential to ensure that you can provide the best customer service. But what if you don't know whether you need call recording or screen recording?...
In today's business world, time is money. That's why an outbound dialing service can be such a valuable asset for any company. With an outbound dialing service, you can make the most of your time by automating...
With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as bots. Bots being mentioned here refer to computer programs...
Businesses are always looking for ways to increase productivity and efficiency. In the age of technology, many options are available to help businesses achieve these goals. One such option is an interactive voice response...
Productivity parameters have changed recently and shifted gears even more during the pandemic phase. The best use of time and resources to produce desired results is a straightforward definition of call center...
This is a term you hear quite often, but what does it actually mean, and why does it matter? In a nutshell, it is the practice of providing a seamless customer experience across all channels—online, in-store,...
In a fast-paced business world, it’s important to be able to scale operations quickly and efficiently. This is where a Cloud Call Center Software can be a game-changer...
A great company focuses on building customer relationships. They must reach out to their customers to fulfil their service needs, such as inquiries, service concerns, and...
Not sure which corporate VoIP provider or IVR system will best suit your needs yet looking to choose one? VoIP is the name given to a business phone service that enables ...
e past, customer service was limited to the phone and email. Nowadays, customers want to be able to interact with brands in a way that is most convenient for...
Choosing the best contact center software for your business can sometimes be difficult especially if you're not up-to-date with technology and don't know the right questions to ask. There are many contact ...
Outbound call center software helps businesses call customers for various reasons, such as customer support, sales goals, and survey research...
If you're a call center manager, meeting your Service Level Agreement (SLA) is your biggest challenge. The pandemic may have exposed some significant flaws in your operations fixing them quickly and cost-effectively...
There is a lot of excitement about new technology in customer service, support, and success. Advances in video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service,...
Built for businesses and agencies of all sizes, our cloud contact center solutions provide you with comprehensive features such as voice and digital communications, reporting, recording,...
Contact center agents have to deal with many problems daily; these problems can reduce the quality of customer service that agents can provide, increase contact center operating costs,...
Today, mobile technology has changed everything, putting the world at our fingertips. At the same time, it has changed the way organizations interact with customers.Therefore, call centers must also...
Cloud predictive dialers are an excellent solution for call centers looking to increase productivity and efficiency. These cloud-based systems enable agents to place calls automatically and...
We all rely on cloud computing technology to offer services anywhere in the world, from social networking platforms like WhatsApp, Facebook, and Instagram to streaming services like Netflix...
Interactive Voice Response (IVR) is a telephone menu system that helps in identifying, segmenting, and directing callers to the most appropriate agent on your team through DTMF input (Dial Pad).It is...
Business and IT leaders around the world are replacing legacy, on-premises technology with flexible, scalable and cost-effective computing power in the cloud. From reducing IT costs to...
In the world of customer support, many brands and businesses, such as e-commerce and even traditional or offline retail stores, offer multiple communication channels...
A contact center solution is a software platform or suite of technologies that allows users to manage the multiple channels, teams, and processes needed to provide an engaging experience...
Both interactive voice response (IVR) and automatic call distribution (ACD) can help your business handle more high-volume calls. Both automated systems can direct...
When an organization decides to set up its own contact center solutions, one of the most important (if not the most important) considerations is deciding whether to choose an on-premises contact center...
In a single day, a call center is known to handle a large number of calls. It is very difficult for a person or a group to do this. As a result, we require artificial intelligence to...
Cloud telephony is a telephone service that operates via the internet. A VoIP-based hosted PBX system is another name for it. It assists you in migrating...
Choosing the best call center software for your business can sometimes be a daunting task. But it doesn't have to be. Considering the following factors, you are choosing the right cloud call center software...
The customer is always important to any organization. In a market where there is no satisfied customer, there is no sustainability. With ever-growing business...
From ancient times until now, businesses have always been centered around customers and buyers. Regardless of the channel, call centers have always tried to reach...
The contact center software solution is hosted via the Internet, which takes a minimum of time to implement and involves a minimal upfront fee. Businesses use the Cloud Contact Center...
Auto dialers were invented during the early years of call centres. They used a predetermined list of contacts to dial the customer's phone numbers automatically...
There are many contact centers today that still work with old technology and call center software that cannot keep up with customer and business communications...
Small businesses transform and grow, it needs the capability to scale up or down quickly. It has become a necessity in today’s era...
Clients in today's world expect full and great customer service, for this reason, call centers upgrade the tools to provide agents with their...
In today’s era, organizations escort expensive as well as advanced telemarketing solutions to their business to accomplish sales and marketing...
The Healthcare industry is one of the top fastest-growing sectors across the world. In India, it is $9 billion currently and growing at...
CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have...
CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms...
A human touch to your business, Telecommunication is all you need to improve your client services and a lot of additions that can help you bloom...
For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are wrong. For businesses to flourish it is important for them to have a sound and smoothly operating call...
The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer experience across multiple channels has become the first priority for the Travel and Hospitality industry...
Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected to reach $ 974 million...
Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will be $178B...
We know if the TRAI DNC regulations are not followed Contact Centers run into the risk of being blacklisted for 2 years!
CONTAQUE™ uses a DNC software or the...
Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent or turns into a recorded...
Wonder what is the importance of Auto dialer software? Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls...
The productivity and profitability of your company depends upon the rate of call conversion. However, in a contact center for every 100 manually dialed calls, only 14 reach...
By 2010, it is expected that customer experience will be the key brand differentiator. For an organization that has to deal with a large number of calls from customers on daily basis...
An IVR system helps reduce cost of operations of your in-house call center setup. It assists the customer in reaching the right department and also...
The success of any calling campaign depends upon the formulation of a proper strategy and its accurate execution. Outbound calling campaign is still...
According to the latest report published by MarketsandMarkets™, the Call Center Software market is expected to witness a growth of 14.9% during the period from 2018 to 2023...