On-Premise Contact Center Solution

On-Premise Contact Centre Solution provides a high level of customisation and control, enables organisations to tailor the contact centre infrastructure to their specific needs and industry standards. The on-premise solution provides a higher level of security by giving organisations direct control over data protection measures and compliance adherence, which is especially beneficial in industries with stringent regulatory standards.

Data Security: Gain direct control over data security measures, which are critical for ensuring confidentiality and compliance in regulated businesses.
Scalability at a Low Cost: Enjoy scalability without recurring subscription costs, making it a cost-effective choice for small and growing organisations.
Consistent Performance: Maintain control over hardware on-site to ensure consistent and reliable performance for uninterrupted operations.
24/7 Customer Support

Request Demo

FEATURES OF CONTAQUE’S ON-PREMISE CONTACT CENTER SOFTWARE

Are you ready to transform your communication strategy?

Omnichannel Solution

Integrate various communication channels (voice, email, chat) to deliver a uniform and streamlined customer experience.

CRM Integration

Integrate seamlessly with leading CRMs for enhanced consumer data, personalised interactions, and process optimisation.

Broadcast (OBD) Capability

With Contaque's Broadcast (OBD) capability, you can automate personalised message delivery, increasing customer engagement and communication efficiency.

Click to Call

Initiate real-time calls from digital platforms for rapid and effective customer-agent interactions.

CTI Integration (Real-Time Analytics)

For informed decision-making and quick response, gain real-time information about customer interactions, agent performance, and call data.

Missed Call Solution

Capture and respond to missed calls effectively, increasing customer engagement and ensuring that no opportunities are missed

Conversational AI

Use Conversational AI, such as chatbots, voice bots and WhatsApp bots, for automated yet personalised communication across many channels.

Mobile App Access

An easy-to-use interface for on-the-go management, monitoring, and interactivity with customer transactions.

Personalised Experience with IVR

Use Interactive Voice Response (IVR) to tailor the customer experience for efficient and personalised interactions.

Number Masking Solution

Protect your privacy during conversations by concealing personal phone numbers, allowing agents and consumers to connect more effectively.

Virtual Number Solutions

Provide virtual phone numbers for specific campaigns, allowing for more efficient call routing, tracking, and enhanced customer engagement.

Ticketing Solution

Using an efficient ticketing solution, you may streamline issue tracking, resolution, and customer query management, enhancing support efficiency and communication effectiveness.

Scalable & Flexible

Respond readily to changing needs, allowing businesses to scale operations, add agents, and manage communication volumes with agility.

24/7 Customer Support

Offer round-the-clock service, ensuring continuous query resolution and engagement for seamless interactions and customer satisfaction.

Our Partners

Why Choose Contaque On-Premise Solution?

Data Control and Security

On-premise solutions provide organizations with direct control over their data and security measures. This is particularly crucial for industries with strict compliance requirements or sensitive data handling needs.

Compliance Requirements

Certain industries, such as healthcare and finance, have stringent compliance regulations. On-premise solutions allow organizations to implement and control compliance measures directly to meet industry standards.

Predictable Costs

While on-premise solutions often involve higher upfront costs for hardware and infrastructure, they can result in lower long-term costs as there are no recurring subscription fees. This makes budgeting more predictable over time.