The Contaque Blog

What is Call Recording? Call recording is the process of capturing audio from a phone call. This can be done using various strategies, including dedicated

Enjoy the benefits of an Outbound Dialing service In today’s business world, time is money. That’s why an outbound dialing service can be such a

Increasing Productivity through IVRS (Interactive Voice Response System) and ACD (Automatic Call Distribution) Businesses are always looking for ways to increase productivity and efficiency. In

Productivity parameters have changed recently and shifted gears even more during the pandemic phase. The best use of time and resources to produce desired results

This is a term you hear quite often, but what does it actually mean, and why does it matter? In a nutshell, it is the

In a fast-paced business world, it’s important to be able to scale operations quickly and efficiently. This is where a Cloud Call Center Software can

Learn how to improve Support Quality by Outsourcing Call Centers A great company focuses on building customer relationships. They must reach out to their customers

How to Pick the Best Provider for Your Business for a Virtual Phone System Not sure which corporate VoIP provider or IVR system will best

In the past, customer service was limited to the phone and email. Nowadays, customers want to be able to interact with brands in a way

Choosing the best contact center software for your business can sometimes be difficult especially if you’re not up-to-date with technology and don’t know the right

Outbound call center software helps businesses call customers for various reasons, such as customer support, sales goals, and survey research. Even if a company has

If you’re a call center manager, meeting your Service Level Agreement (SLA) is your biggest challenge. The pandemic may have exposed some significant flaws in

What happens when the customer service industry meets advances in cloud technology? There is a lot of excitement about new technology in customer service, support,

Built for businesses and agencies of all sizes, our cloud contact center solutions provide you with comprehensive features such as voice and digital communications, reporting,

Contact center agents have to deal with many problems daily; these problems can reduce the quality of customer service that agents can provide, increase contact

Today, mobile technology has changed everything, putting the world at our fingertips. At the same time, it has changed the way organizations interact with customers.

Cloud predictive dialers are an excellent solution for call centers looking to increase productivity and efficiency. These cloud-based systems enable agents to place calls automatically

We all rely on cloud computing technology to offer services anywhere in the world, from social networking platforms like WhatsApp, Facebook, and Instagram to streaming