IVR Solutions

Interactive Voice
Response (IVR) Solutions

Empower your business or contact center with an AI-powered,
customizable IVR system that handles business incoming calls
easily and efficiently. Choose Contaque IVR solutions to deliver
a rich customer experience with affordable plans in India.

Solutions

Interactive Voice
Response (IVR) Solutions

What is an IVR System?

Interactive Voice Response, commonly known as IVR, is an automated telephony system that manages and tracks incoming business calls 24/7 without requiring initial agent interaction. It processes interactions through caller voice prompts or numeric keypad selections.

The computerized voice system provides callers with the necessary information for self-service query resolution while also guiding and routing calls to the right department using intelligent ACD (Automated Call Distribution).

How IVR System Works?

Automated Call Handling

When customers call your business on provided toll-free numbers, the IVR system instantly answers within 2-3 seconds. This eliminates long wait times and ensures a seamless customer experience. Automated responses create a smooth first impression while efficiently managing high call volumes without human intervention.

Professional Greeting

The first interaction is a recorded welcome message such as, "Welcome to [Your Company Name]" or "Thank you for calling [Your Company Name]." Businesses can customize greetings with professional male or female voiceovers. It reinforces the brand identity while making the caller feel valued.

Automated Call Distribution (ACD)

ACD plays a crucial role in handling inbound calls. The system automatically categorizes calls based on customer history—new or returning—and preferred language or department. It then distributes calls to available agents using predefined rules, ensuring an optimized queue management process.

Intelligent Call Routing

Call routing directs customers to the right department or agent based on multiple factors like caller input, CRM data, IVR selections, or AI-driven algorithms. This includes skill-based routing, priority-based routing, and geo-routing, ensuring calls reach the best-suited agent for quick resolution.

Call Analysis and Reporting

IVR systems provide real-time analytics, tracking key metrics such as call volume, wait times, customer satisfaction, and agent performance. Features like call recording, heatmaps, and trend analysis help businesses refine their customer service strategies and improve response efficiency.

All-in-One IVR for Every Business Need

Contaque Smart IVR Features:

Cloud-Based Technology

Contaque IVR system is hosted on cloud which ensures crystal clear voice interaction and easy scalability for high-volume calls handling. Businesses can manage calls remotely, reduce hardware costs, and ensure uninterrupted service with a secure and reliable cloud telephony system.

Dynamic Call Routing

With intelligent ACD (Automated Call Distribution), the IVR routes calls based on agent availability, caller priority, or predefined business rules. This optimizes resource utilization and ensures a faster response time.

Structured Multi-Level IVR

A well-organized multi-level IVR efficiently directs callers through different menu layers. Contaque IVR categorizes queries, automates responses, and ensures customers reach the right department without unnecessary delays, improving FCR (First Call Resolution) rates.

CRM Integration Capability

With seamless integration with popular CRM softwars such as salesforce, zoho books and more, Contaque IVR provides real-time customer data access. Your agents can instant access caller insights, previous interaction history, and automated updates. This enhances personalized customer support and streamlining workflows.

Self-Help Navigation

Automated IVR self-service empowers callers to resolve common queries without speaking to an agent. By accessing order status, payment details, or FAQs, customers save time while reducing call center workload.

Multi-Channel Input Support

Contaque IVR accepts voice and dial-pad (DTMF) inputs which make customer interactions flexible. Whether users prefer speaking or pressing keys, the system adapts for a smooth experience, ultimately reducing frustration and increasing efficiency.

Ongoing Call Supervision

Supervisors can monitor calls in real time, ensuring quality control. With call whispering, barge-in, and forced log-out features, managers can guide agents or take over conversations when necessary to maintain service excellence.

Call Recording & Storage

Every call is automatically recorded and securely stored for compliance, training, and analysis. Businesses can review conversations, improve agent performance, and resolve disputes effectively with detailed call logs.

Call Logs & Analytics

Advanced call reporting provides deep insights into call patterns, agent performance, and customer interactions. With real-time dashboards and historical data, businesses can make informed decisions and optimize their customer support strategy.

Regional Language Support

Contaque IVR supports multiple languages, offering a localized customer experience. Customers can choose their preferred language, ensuring clearer communication and improved engagement for diverse demographics.

Why Contaque IVR Cloud Call System Stands Out?

Crystal-Clear Voice Quality

Superior voice transmission ensures every conversation is loud and clear. Our IVR system minimizes latency and background noise, delivering an uninterrupted calling experience for both businesses and customers. Clear communication enhances customer satisfaction and call efficiency.

Fast & Intelligent Call Routing

With advanced ACD and skill-based routing, calls reach the right agent instantly. Our intelligent system reduces wait times and optimizes agent availability, ensuring seamless customer interactions. Efficient call distribution enhances workflow and boosts operational productivity.

Enterprise-Grade IVR at the Best Value

Get premium IVR solutions without overspending. Contaque offers feature-rich cloud telephony services with a cost-effective pricing model, allowing businesses to scale without worrying about high costs. Enjoy enterprise-level technology at the best value.

Highly Customizable IVR System

Modify the IVR to match unique business needs. From personalized greetings to multi-level menu options, our system adapts to diverse workflows. CRM integration, multi-language support, and custom call flows ensure a seamless customer experience.

24x7 Dedicated Technical Support

Our expert support team is available round the clock to ensure uninterrupted service. Whether it's troubleshooting or configuration assistance, businesses get reliable technical help whenever needed, minimizing downtime and maximizing efficiency.

Ready to Partner with Best IVR Services Provider?

Every missed call is a lost opportunity. With AI-powered IVR, ensure every customer query is answered instantly, reducing wait times and improving satisfaction. Gain seamless call routing, real-time monitoring, and secure data handling—all at an affordable price.

Don’t let inefficiencies cost you. Upgrade your business communication with Contaque Smart IVR today!

Frequently Asked Questions About IVR

Why do businesses use IVR?

Businesses use IVR to automate call handling, reduce wait times, and route callers efficiently. It ensures 24/7 availability and improves customer experience. Contaque offers advanced IVR solutions tailored to your business needs.

How do I set up IVR in my call center?

Setting up IVR involves selecting call flows, configuring voice prompts, and integrating it with your CRM. Our team handles setup, ensuring seamless implementation. Contaque provides full support for IVR setup and customization.

Our agents work in a hybrid model. Which IVR is best for us?

A cloud-based IVR with remote accessibility and CRM integration suits hybrid teams. It ensures seamless call routing between on-site and remote agents. Contaque IVR adapts to all work models.

What are the components of a cloud-IVR system?

Key components include ACD (Automatic Call Distribution), voice recognition, keypad inputs, call recording, and real-time analytics. Contaque cloud-IVR offers a complete suite of features for business efficiency.

How long does it take to deploy an IVR system?

Deployment time varies based on complexity. Standard IVR setups take hours, while customized systems may take a few days. Contaque ensures quick and efficient IVR deployment.

Do you provide on-premise IVR solutions as well?

Yes, on-premise IVR offers full control over data and integrations. It’s ideal for businesses with specific security or compliance needs. Contaque provides both cloud and on-premise IVR solutions.