Conversational AI Solution

Intelligent and automated interactions that feel natural and personalized across all channels.

CONVERSATIONAL AI

Maximise Enterprise CX with Customised, Automated Interactions

Transform engagement & drive business value with Conversational AI, virtual assistance, chatbots, etc. AI-powered
bots aids in automating conversations for support, lead generation to enable businesses to build an omnichannel experience via website chatbot/voicebot, whatsapp bot & virtual assistants like Google assistant & Alexa. Contaque’s conversational AI offerings include Chatbot, Live Bots, and WhatsApp Bots.

Integration with multiple kinds of messaging platforms such as websites, social media, and WhatsApp.

Natural Language Processing (NLP) abilities for comprehending user intent and generating contextually relevant responses.

Personalisation lets you make customised recommendations and reactions.

Bot performance and user interactions can be tracked via analytics and reporting.

Multilingual support is provided to accommodate a varied user base.

CHATBOTS

Contaque offers chatbot solutions designed to handle customer inquiries, provide support, and assist with various tasks. These chatbots would likely utilize NLP and machine learning to understand and respond to user queries accurately.

LIVE BOTS

Contaque’s live bots combine automation and human support. These bots would handle routine tasks and queries, and when advanced or specialised assistance is required, the interaction would be effortlessly transferred to a human agent.

WHATSAPP BOTS

Contaque provides WhatsApp bot solutions that are specialised for the WhatsApp messaging platform. They would make it possible for companies to interact with their customers on WhatsApp, offering support, news, and information.

FEATURES

Key features that you find
in Contaque's conversational AI
solutions include:

Natural Language Processing

The ability to understand and interpret customer queries in simple language, which leads to accurate responses.

Personalisation

Providing personalised interactions based on data, preferences, and user history.

Multichannel Integration

Enabling the bot to engage effectively across multiple communication channels, such as websites, messaging applications, and social media.

Analytics and Reporting

Providing information on user interactions, bot performance, and customer satisfaction through analytics and reporting.

Automation and Efficiency

Automating mundane actions and queries to free up human agents for more difficult ones.

Integration with CRM and Backend Systems

Connecting with customer databases and backend systems to offer relevant and up-to-date information.

Continuous Learning and Improvement

Making continual improvements to the bot's performance based on user input and interactions.

Why AI-Powered Bots for Your Business?

BE AVAILABLE 24X7

PROVIDE MULTILINGUAL SUPPORT

MULTIPLE COMMUNICATION CHANNEL

IMPROVE LEAD CONVERSION RATE

SCHEDULE FOLLOW-UPS

REAL-TIME ALERTS

Testimonials

Hear how Contaque has helped businesses like Yours

On behalf of Cogent E services Pvt Ltd. I am writing to express our appreciation of your strong support for our organization and services over these years on your product Contaque Predictive Dialer. We are running more than hundred seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business; all of us at Cogent E Services looking forward to kind of support together with you.

We have been using Contaque in our contact center since 2007 and have been satisfied with the entire solution. I would like to place on record our appreciation for the support that your team has provided since installation. We wish you the best for the future.

I would like to say thank you and your team for such a wonderful support.

Thanks for your support. You are just awesome to finish this within the shortest time.