Solutions

Cloud Telephony

Whether you're managing customer service, sales, or internal communications, this solution ensures reliable and high-quality voice interactions, helping you connect effortlessly with your customers.

Cloud Telephony

In today’s digital age, it has become mandatory to provide a customized experience that meets the needs of each customer. This helps build strong relationships and maintain customer loyalty. Our voice-based services help customers simplify, standardize and optimize all business processes.

Better communication with customers

Wide range of connectivity

Number masking to maintain customers privacy

Our managed IT services let you concentrate on what matters

Are you busy putting out IT fires instead of focusing on your core business? If your technology is draining resources rather than optimizing them, Netsurit can get you back on track. A professionally managed services provider can give you the decisive edge to:

FEATURES

All-in One Place

PERSONALIZED EXPERIENCE WITH IVR

Create exceptional customer paths with custom IVR scripts, menus, and options. Smart IVR optimization ensures that IVR scripts match your brand's core messages and routing flows lead customers to the right agents.

CRM INTEGRATION WITH LEADING APPLICATIONS

Improve customer communication and customer retention with CRM integration and provide consistent customer service. CRM integration allows you to easily connect CRM software to third-party applications.

CLICK-TO-CALL FOR EFFICIENT AGENTS

Contaque Voice solution enables your agents to be more efficient with click-to-call features. This feature ensures that agents do not have to dial customer numbers manually, but can simply click on the number to save it, while saving measurable time.

CTI INTEGRATION FOR MANAGING

Contauqe offers all-in-one CTI integration to enhance your customer experience, saving you time, increasing productivity, tracking results and improving customer satisfaction. Moreover, Contaque call center management software provides seamless integration with CTI's enterprise customer relationship management systems.

AUTO DIALER FOR BUSINESS NEEDS

Optimize your outbound call center software by adding a modern auto-dialer. Contaque's patented automatic dialers include predictive, progressive dialer, parallel predictive dialer, preview selector and PACE to suit your various business needs.

FASTER RESPONSE

Reduce the likelihood of human error and achieve a higher FCR by directing your customers to the right agent with Contaque ACD intelligent routing algorithms. Choose from your preferred agent routing, skill-based routing, customer-specific routing, and more.

Why Choose Contaque for Voice Based Solution?

Ensure Privacy

Maintain customer privacy with number masking capabilities. Contaque call management software gives you complete control over data capture using data encryption in the agent interface, dashboards, call history, reports, call recordings, and real-time monitoring.

Real-Time Monitoring

Contaque Voice offers more flexibility in real-time call monitoring - administrators and supervisors can easily manage real-time calls from any agent. Supervisors can completely control or spy on the call and whisper or even force the agent to log out during the call, taking over the call in real time.

Connect Instantly

Contaques inbound Call Center solution lets you quickly connect customers to agents. Use inbound call center solutions to effectively manage and respond to customer support or incoming sales inquiries.

Testimonials

Hear how Contaque has helped businesses like Yours

On behalf of Cogent E services Pvt Ltd. I am writing to express our appreciation of your strong support for our organization and services over these years on your product Contaque Predictive Dialer. We are running more than hundred seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business; all of us at Cogent E Services looking forward to kind of support together with you.

We have been using Contaque in our contact center since 2007 and have been satisfied with the entire solution. I would like to place on record our appreciation for the support that your team has provided since installation. We wish you the best for the future.

I would like to say thank you and your team for such a wonderful support.

Thanks for your support. You are just awesome to finish this within the shortest time.