Solutions

Omni Channel Interactions

Experience seamless customer interactions across multiple touchpoints with our Omnichannel Solution. Integrate voice, email, chat, and social media into one unified platform, providing a consistent and personalized experience for your customers.

Omni-Channel Interactions

The Omnichannel experience combines inbound and outbound communication to provide your customers with a proactive, contextualized, and effortless experience. Seamlessly create personalized engagement across all channels throughout your customer journey.

Better customer retention and revenue

Cater to a wider audience

Gather better data

Contaque’s Omnichannel Software

Develop an engaging and Secured experience

REAL-TIME TRACKING

Live monitoring communication through specific channels, that will get information about the agent involved in the communication along with the subject of the interaction. Call center managers and instructors can use this deeper information to make informed decisions about operations.

INTEGRATION AND DEVELOPMENT

The integration of a digital communication management solution is primarily concerned with CRM, for example, to use customer knowledge managed by the latter to direct inquiries, enhance a CRM file, or enrich customer knowledge in CRM. All digital communications management solutions are now available in the SaaS version.

BETTER RETENTION

Contaque Omni enables seamless integration with Helpdesk CRM or any third-party CRM. CRM integration ensures better customer retention and effective communication. This solution helps the contact center keep track of all complaints and ensures that none of them go unnoticed and unattended.

REDUCE OPERATING COSTS

Experience contextual conversations, avoid repetitive discussions, provide a faster solution, and significantly improve customer satisfaction. Work more efficiently with fewer agents and improve the overall efficiency of your organization.

STAY CONNECTED WITH YOUR CUSTOMERS

Now get connected directly to the customers' place of residence, work and decision-making. We offer lower service costs to create the best possible customer experience. We have the opportunity to create these human experiences through digital channels, combining elements of both human intelligence and artificial intelligence into our solutions.

CONTACT CENTER AS A SERVICE

Despite the digital shifts, customers still expect a huge "human touch". Contaque offers a digitized contact center as a great service through traditional and non-traditional channels. We combine channels to create cohesive and creative relationships and experiences that reflect the effectiveness of our contact center.

Why Choose Contaque for Customer Engagement?

Self-Service Technologies

Self-service has now become a big part of our lives and it benefits both the customer and the company. Customers can use our various self-service options, such as IVR, web portals, chat robots, and digital customer communities, to recreate the human experience through self-service channels — accurately, consistently, and faster.

IOT(Internet of Things)

The web and e-mail remain prominent digital platforms for communication. We offer a web self-service system where we integrate API connections with our client’s website or web services to bring real data.

Managed Services

Today’s businesses need to excel, no matter how complex their goals or technologies. Our cloud-based platforms and work-from-home solutions help you get the most out of round-the-clock monitoring, problem-solving and reporting, and more.

Call Center Solution on Mobile at One Tap

Now call anywhere in the world just for the price as domestic calls. For companies operating on a global scale, this advantage is invaluable. Businesses and customers with international locations can easily stay in touch. Contaque’s Full-Scale Contact Center Solution on Mobile is helpful here.

Get connected anytime & anywhere with any of your customers

Single tap and get all the information on your mobile

Easy to access

Easy access of data on Mobile App

APP-BASED CALLING

Use your Android phone to call sales leads and call multiple numbers without having to dial them manually. Save time and provide the best solution to the users on time. The app stores all call logs - incoming, outgoing and missed calls to the agent's mobile numbers.

ZERO AGENT INFRASTRUCTURE

All you need is a smartphone and the Internet - your remote contact center is ready. No more infrastructure design, or in-house agents required to provide better customer satisfaction.

AUTOMATE TASKS

Managers have a lot to do with job creation and managing the workload of employees. In the mobile app, you can do all of these things and more. Contaque allows managers to automate tasks for repetition on a standard or custom schedule.

REAL-TIME DASHBOARD

Contaque has several communication channels that keep the teams connected in real time. Managers receive real-time reports on the work done for client management updates. See all your tasks in real time. Teams can work together and track their progress.

INTENSIVE REPORTS

Smart reporting system to get customized reports for each parameter. Specify several conditions to create the selected report. Print or send an email from the system.

BETTER CUSTOMER INFORMATION

Contaque provides a CRM tool that connects sales teams to each other and their customers. Keep track of your customers' progress and take notes on all your conversations. This way, teams can work together to keep abreast of customer developments.

Dynamic Features of Contaque Mobile Application

Modern Solution with CTI

Now give a modern employee the opportunity to use their computer system to communicate with the company’s telephone system to control all call-related activities.

Faster Communication

Now you can instantly dial a customer number by simply clicking on the number without having to dial manually.

Remote Agent Monitoring

Monitor the entire conversation of your agent and customer. Download the report and you can instantly save for future or training purposes.

Testimonials

Hear how Contaque has helped businesses like Yours

On behalf of Cogent E services Pvt Ltd. I am writing to express our appreciation of your strong support for our organization and services over these years on your product Contaque Predictive Dialer. We are running more than hundred seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business; all of us at Cogent E Services looking forward to kind of support together with you.

We have been using Contaque in our contact center since 2007 and have been satisfied with the entire solution. I would like to place on record our appreciation for the support that your team has provided since installation. We wish you the best for the future.

I would like to say thank you and your team for such a wonderful support.

Thanks for your support. You are just awesome to finish this within the shortest time.