Revolutionizing Contact Centers with Advanced Analytics
Contaque Speech Analytics Solution is your partner in revolutionizing customer interaction analysis. By leveraging advanced technology, we provide a comprehensive, secure, and efficient solution that enhances agent performance, simplifies QA processes, and delivers impactful insights.
WHY CHOOSE CONTAQUE?
Home-Grown ASR
Tailored for call centers, providing unmatched flexibility and control.
Cost-Efficient Comprehensive Solution
Our managed services include round-the-clock monitoring of your key infrastructure, computers and network servers.
Enhanced Training
Superior tuning and calibration capabilities for precise results.
Localized Expertise
Proudly developed and supported in India, ensuring close alignment with regional requirements and nuances.
At Contaque, we prioritize the
security of your data
World-Class Security Standards
Regular Audits and Checks
Conduct rigorous and regular checks like VAPT to maintain top-tier security.
Data Privacy and Redaction
Implement strong global data privacy practices and redact sensitive information such as credit card details and personal identifiers.
Secure Hosting
Hosted on Amazon Web Services (AWS) for reliable and secure data management.
Product Feature List
Transforming Customer Interactions with Advanced Speech Analytics
Key Phrase/ Dialogue Search
Quickly find relevant interactions using keyword and phrase searches.
Conversational Parameter Search
Analyze interactions based on specific conversational parameters.
Audio Player
Listen to recorded interactions with an easy-to-use audio player.
Moment Finder
Identify key moments in conversations for detailed analysis.
Interaction Analytics
Gain deep insights into customer interactions and agent performance.
In-built QA Form
Utilize integrated QA forms for streamlined evaluations.
Auto-fill QA Form
Save time with auto-filled QA forms based on interaction analysis.
Email Alerts
Receive real-time email alerts for critical issues and insights.
QA Work Distribution
Efficiently distribute QA tasks among team members.
Dashboards & Reports
Access comprehensive dashboards and reports for data-driven decision-making.
Hear how Contaque has helped businesses like Yours
