Cloud Contact Center Solution
Omnichannel Communication
Scalable & Flexible to meet demand fluctuations
Real-time as well as Advanced Analytics and Reporting
Feature-rich Mobile App. that allows agents to stay connected and in control
24/7 Customer Support
Delivering superior customer experiences
with seamless connectivity and advanced features.
OMNICHANNEL
Integrating different communication channels such as voice, email, chat, and more to provide a unified customer experience and faster agent interactions.
BROADCAST (OBD)
Contaque's Cloud Contact Centre Solution's Broadcast (OBD) capability enables automatic, personalised message delivery to a large audience, boosting customer engagement and communication efficiency.
REAL TIME ANALYTICS
Deliver real-time insights into customer interactions, agent performance, and call trends, which enable informed decision-making and rapid response.
MISSED CALL SOLUTION
The Missed Call Solution in Contaque's Cloud Contact Centre enables organisations to successfully capture and respond to missed calls, improving customer engagement and ensuring on opportunity goes unnoticed.
CONVERSATIONAL AI
Conversational AI, encompassing chatbots, live bots, and WhatsApp bots within Contaque's Cloud Contact Centre Solution, provides automated yet personalised communication, enabling effective customer engagement, query handling, and seamless interactions across multiple channels.
MOBILE APP
Provides a user-friendly interface for on-the-go access to manage, monitor, and interact with customer interactions, enabling seamless communication and efficient contact center operations.
NUMBER MASKING SOLUTION
Ensures privacy while encouraging effective connections between agents and customers by masking personal phone numbers during interactions.
VIRTUAL NUMBER SOLUTIONS
Provide organisations with virtual phone numbers for distinct campaigns or objectives, enabling efficient call routing, tracking and enhanced customer engagement.
CRM INTEGRATION
Streamline operations and enable thorough customer insights, personalised interactions, and optimised workflows by seamlessly integrating CRM with communication platforms.
INTELLIGENT IVR SYSTEM
Enhances customer interactions through employing automated voice-based menus to smoothly route and manage calls, providing quick self-service options, and boosting caller experience.
SCALABLE & FLEXIBLE
Responds readily to changing needs, enabling businesses to scale operations, add agents, and manage communication volumes with agility and efficiency.
24/7 CUSTOMER SUPPORT
Offering round-the-clock service, query resolution, and engagement, enabling seamless interactions and customer satisfaction.
TICKETING
Delivers a streamlined procedure for issue tracking, resolution, and customer query management, boosting support efficiency and assuring effective communication.
Why choose Contaque for Cloud Contact Centre Solution?
Scalability and Flexibility
One significant benefit of cloud-based solutions is their capacity to readily scale to meet the needs of growing businesses. Consider whether Contaque’s Cloud based Contact Center Solution can be scaled without causing major interruptions. It should be able to cope with changes in call volume, agent capacity, and communication channels. In addition, consider its adaptability to your organization’s distinct workflows and processes.
Ease of Implementation and Management
Advanced Features and Integration
Hear how Contaque has helped businesses like Yours
