The Contaque Blog
Our official blog with news, technology advice, and business culture.
What is WhatsApp Business API? Features, Benefits and Difference
Did you know that WhatsApp is more than just a messaging app? It has over 3 billion daily users. As a small business, this kind
What is WhatsApp Business API? Features, Benefits and Difference
Did you know that WhatsApp is more than just a messaging app? It has over 3 billion daily users. As a small business, this kind
What is Automatic Call Distribution?
Call centers keep incorporating new technologies to adapt to market changes, and the main goal for these updates is to improve customer experience, Automatic Call
What is First Call Resolution (FCR)? 6 Strategies to Optimize FCR
Did you know, whenever a customer had to call back related to the same issue, their satisfaction dropped by 15%? Giving the best quality customer
The Ultimate Guide to Setting up Call Center in India
India has become one of the world’s leading outsourcing centers, and especially for call centers. You can save funds and get access to an experienced
IVA vs. IVR: What Are the Main Differences and How to Choose the Best Option
Do you wish to enhance customer experience in your company? Then you should learn the difference between IVA and IVR. Customer experience is the life
What is Call Quality? A Comprehensive Guide
If you are a business owner, then you might understand how important it is to give exceptional customer service. Customer service is the by-product of
What is Call Routing? Types, Benefits and Working
Call center operations are always on the roll to improve customer experience, call routing plays an essential role in call centers and therefore it needs
What is IVR Script? Meaning, Benefits and Examples
Companies big or small are always working on their customer experience, keeping the customers happy is the number one way of beating the competition and
What is a Cloud Call Center?
With the competition emerging in digital fields businesses need to evolve to make a name for their brand, staying limited to traditional on-premise call centers
Cloud Telephony vs VoIP: Which Communication System is Better?
Cloud telephony and VoIP are often mistaken as the same, but they serve different purposes in business communication. Choosing the right one can impact cost,
Empowering Business Communication: Exploring Contaque’s Messaging Solutions
As global macroeconomic conditions worsen and funding slowdown continues, Indian startups are cutting their spends on an integral part of tech businesses.
Voice Bot Solutions for Business: Simplifying Operations and Increasing Efficiency
Cybersecurity drama strikes again as human error leads to China’s biggest data breach and perhaps the most significant hack of personal information in history.
Maximizing Profits: The Power of Speech Analytics in Contact Centers
Ever review your email in the morning and wonder why there is so much spam coming through? It takes time to differentiate between the emails…
Which is the Bot for you, Voice Bot or Chat Bot?
With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as
Navigating Efficiency: Choosing the Right Ticket Management System for Your Business
A strong Ticket Management System (TMS) is an important solution. Whether you work in customer support, IT, or another industry that handles a high volume
Safeguarding Trust: An In-Depth Look at Data Security and Privacy in Contact Centre Solutions
Contact centres play a critical role in shaping positive customer experiences. The critical importance of data security and privacy in contact centre solutions cannot be
Unlocking Success: Contact Centre Solutions for Uninterrupted Remote Work
The remote work revolution has had a profound influence on traditional contact centre operations in an era where flexibility is essential. The demand for a
Omnichannel Communication: Enhancing Customer Engagement with Contact Center Software
Customer engagement has become a primary goal for organisations in today’s fast-paced and interconnected world. Companies are turning to omnichannel contact centre software solutions to
