Solutions

Cloud Telephony Solution Noida

Enhance your customer engagement with advanced cloud-based
telephony solutions in Noida. Contaque offers best-in-class and
comprehensive cloud telephony solutions to enterprises and call
centers across the entire Delhi NCR region.

Best Cloud-Based Tele Communication System in Noida

As a leading cloud telephony service provider in India, Contaque empowers businesses to set up or upgrade their inbound and outbound phone communication management systems on the cloud. With our full-service cloud telephony solutions in Noida, you can seamlessly manage your customer service calls, outbound sales, and internal communications.

Our cloud telephonic software systems are easy to scale as per requirements and require minimal physical infrastructure.

Hassle-free management of all your incoming calls in one place.

Advanced outbound sales call management system hosted on cloud.

Complete virtual telecommunication management system for every business.

Cloud Calling Solutions

Full-Scale Inbound

For handling all your incoming calls, Contaque offers a one-stop solution with cloud-based inbound call center software. This helps your customer support executives and inbound sales teams easily handle, track, and record high volumes of phone calls without the overhead of physical infrastructure expenses.

Cloud-Hosted IVR

When managing high volumes of incoming calls, Contaque cloud-architecture-based Interactive Voice Response system (IVR) is your solution. It interacts with customers through an automated system and navigates calls to the right department using custom IVR scripts, menus, and more.

Intelligent Call Routing

Deliver a personalized customer experience and resolve queries on the first interaction with Contaque ACD (Automatic Call Distribution) intelligent routing algorithms. Connect callers to the right agents at the right time, reducing human errors and achieving higher First Call Resolution (FCR).

Real-Time Call Recording

Our inbound contact center management software efficiently records voice interactions between your agents and customers. It’s an automated system that securely saves recordings directly to cloud storage, providing anytime, anywhere access for management.

Integration with Third-Party CRM

Keeping track of incoming customer calls can be challenging—but not with Contaque. Our cloud telephony software integrates seamlessly with your CRM, ensuring well-managed customer interactions and improved efficiency.

Advanced CTI Integration

Run your business communications seamlessly with advanced CTI (Computer Telephony Integration). Boost productivity, streamline operations, and save valuable time in inbound call operations.

Why Choose Contaque Cloud Telephony System in Noida?

Customer Privacy Protection

Contaque contact center software systems add an extra layer of privacy protection by masking numbers. Our call handling software captures data with end-to-end encryption for agent tools, including live monitoring, reports, and call management.

Real-Time Call Monitoring

Contaque cloud telephony service solutions enable real-time call monitoring. This empowers managers and supervisors to take over any call from an agent instantly. Calls can be inspected in real-time easily without interrupting the agents.

Immediate Call Connection

Provide customers with quick support by connecting them to the right executive in no time. Whether it’s a sales inquiry or an existing customer call, Contaque inbound contact center system manages and tracks all calls in one place.

Frequently Asked Questions

What are cloud telephony solutions?

Cloud based telephony solutions enable businesses and contact centers to manage their business communications using internet-based technology. Contaque offers advanced solutions for seamless cloud telephony services.

How much do cloud telephony solutions cost in Noida?

The cost depends on factors like the number of agents, cloud telephony platform features, and usage. Typically, costs for phone communication system in Noida are scalable based on your call center or customer support needs. We provide cost-effective cloud telephony solutions based on your needs.

What sets Contaque cloud telephony solution apart in Noida?

Contaque offers a cloud-based telephony system with advanced features like multi-level IVR, click to call, and call recording. Contact us for best cloud telephony solutions in Noida.

How much time does it take to set up a complete cloud telephony system?

Setting up a cloud telephony system typically takes a few days, depending on your specific business communication needs. With quick integration, you'll have all the features, including virtual phone numbers and call management, ready to go.

Do you offer telephony solutions on-premise as well?

Yes, Contaque offers telephony solutions with hybrid options. You can choose between on-premise or cloud-based solutions based on your budget and requirements.