The Contaque Blog

What happens when the customer service industry meets advances in cloud technology? There is a lot of excitement about new technology in customer service, support,

Built for businesses and agencies of all sizes, our cloud contact center solutions provide you with comprehensive features such as voice and digital communications, reporting,

Contact center agents have to deal with many problems daily; these problems can reduce the quality of customer service that agents can provide, increase contact

Today, mobile technology has changed everything, putting the world at our fingertips. At the same time, it has changed the way organizations interact with customers.

Cloud predictive dialers are an excellent solution for call centers looking to increase productivity and efficiency. These cloud-based systems enable agents to place calls automatically

We all rely on cloud computing technology to offer services anywhere in the world, from social networking platforms like WhatsApp, Facebook, and Instagram to streaming

Interactive Voice Response (IVR) is a telephone menu system that helps in identifying, segmenting, and directing callers to the most appropriate agent on your team

Business and IT leaders around the world are replacing legacy, on-premises technology with flexible, scalable and cost-effective computing power in the cloud. From reducing IT

Omni-Channel Customer Service vs Multi-Channel Customer Support In the world of customer support, many brands and businesses, such as e-commerce and even traditional or offline

A contact center solution is a software platform or suite of technologies that allows users to manage the multiple channels, teams, and processes needed to

Both interactive voice response (IVR) and automatic call distribution (ACD) can help your business handle more high-volume calls. Both automated systems can direct callers to

When an organization decides to set up its own contact center solutions, one of the most important (if not the most important) considerations is deciding

In a single day, a call center is known to handle a large number of calls. It is very difficult for a person or a

Cloud telephony is a telephone service that operates via the internet. A VoIP-based hosted PBX system is another name for it. It assists you in

Choosing the best call center software for your business can sometimes be a daunting task. But it doesn’t have to be. Considering the following factors,

The customer is always important to any organization. In a market where there is no satisfied customer, there is no sustainability. With ever-growing business opportunities

From ancient times until now, businesses have always been centered around customers and buyers. Regardless of the channel, call centers have always tried to reach

The contact center software solution is hosted via the Internet, which takes a minimum of time to implement and involves a minimal upfront fee. Businesses