The Contaque Blog

Interactive Voice Response (IVR) is a telephone menu system that helps in identifying, segmenting, and directing callers to the most appropriate agent on your team

Business and IT leaders around the world are replacing legacy, on-premises technology with flexible, scalable and cost-effective computing power in the cloud. From reducing IT

Omni-Channel Customer Service vs Multi-Channel Customer Support In the world of customer support, many brands and businesses, such as e-commerce and even traditional or offline

A contact center solution is a software platform or suite of technologies that allows users to manage the multiple channels, teams, and processes needed to

Both interactive voice response (IVR) and automatic call distribution (ACD) can help your business handle more high-volume calls. Both automated systems can direct callers to

When an organization decides to set up its own contact center solutions, one of the most important (if not the most important) considerations is deciding

In a single day, a call center is known to handle a large number of calls. It is very difficult for a person or a

Cloud telephony is a telephone service that operates via the internet. A VoIP-based hosted PBX system is another name for it. It assists you in

Choosing the best call center software for your business can sometimes be a daunting task. But it doesn’t have to be. Considering the following factors,

The customer is always important to any organization. In a market where there is no satisfied customer, there is no sustainability. With ever-growing business opportunities

From ancient times until now, businesses have always been centered around customers and buyers. Regardless of the channel, call centers have always tried to reach

The contact center software solution is hosted via the Internet, which takes a minimum of time to implement and involves a minimal upfront fee. Businesses

Auto dialers were invented during the early years of call centres. They used a predetermined list of contacts to dial the customer’s phone numbers automatically.

There are many contact centers today that still work with old technology and call center software that cannot keep up with customer and business communications.

A human touch to your business, Telecommunication is all you need to improve your client services and a lot of additions that can help you

Clients in today’s world expect full and great customer service, for this reason, call centers upgrade the tools to provide agents with their desired outcome.

Small businesses transform and grow, it needs the capability to scale up or down quickly. It has become a necessity in today’s era. For example,

The Healthcare industry is one of the top fastest-growing sectors across the world. In India, it is $9 billion currently and growing at a rate