The Contaque Blog
Our official blog with news, technology advice, and business culture.
How Does Chatbot Work? Everything You Need to Know
Businesses today face growing pressure to provide instant, accurate, and personalised responses to customer queries. Customers expect real-time engagement, and failure to meet these expectations
10 Reasons To Upgrade Your Telephone System To Cloud Telephony System
Small businesses transform and grow, it needs the capability to scale up or down quickly. It has become a necessity in today’s era. For example,
Cloud-Based IVR Solution for Healthcare Industry
The Healthcare industry is one of the top fastest-growing sectors across the world. In India, it is $9 billion currently and growing at a rate
5 Benefits of Cloud-Based Predictive Dialer Software
In today’s era, organizations escort expensive as well as advanced telemarketing solutions to their business to accomplish sales and marketing activities such as customer support,
Industries in which CONTAQUE™ is Working
CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms; NGUCC and
Why to choose CONTAQUE™?
CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms; NGUCC and
Call Center Software: A Key to Enhance Customer Support
For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are
Use of Contact Center Software for Travel Industry – CONTAQUE™
The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer
5 Reasons Why Call Center Software Is Getting More Popular from The Past Decade
Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected
On-Premise vs Cloud Call Center Software: Which one is the best suit for your business? – CONTAQUE™
Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will
Major benefits of Auto Dialer Software you should know
Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent
Not able to market to DNC list? CONTAQUE™’s Call Center Solution can help you with this
We know if the TRAI DNC regulations are not followed Contact Centers run into the risk of being blacklisted for 2 years! CONTAQUE™ uses a
4 Key advantages of Auto Dialer Software
Wonder what is the importance of Auto dialer software? Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls
Improve and Grow Your ROI with Predictive Dialer
Can use of Predictive Dialer Software affect ROI? The productivity and profitability of your company depends upon the rate of call conversion. However, in a
3 Features every Call Center Software must have
By 2010, it is expected that customer experience will be the key brand differentiator. For an organization that has to deal with a large number
6 Doubts to clear before comparing IVR system cost
How much does an IVR system cost? What are its main features? Will it be beneficial for my contact center? Are you struggling from these
Checklist for building an Outbound calling campaign that drives greater ROI – CONTAQUE™
The success of any calling campaign depends upon the formulation of a proper strategy and its accurate execution. Outbound calling campaign is still a prominent
Call Center Software for improving the key Call center metrics
According to the latest report published by MarketsandMarkets™, the Call Center Software market is expected to witness a growth of 14.9% during the period from
