The Contaque Blog

Auto dialers were invented during the early years of call centres. They used a predetermined list of contacts to dial the customer’s phone numbers automatically.

There are many contact centers today that still work with old technology and call center software that cannot keep up with customer and business communications.

A human touch to your business, Telecommunication is all you need to improve your client services and a lot of additions that can help you

Clients in today’s world expect full and great customer service, for this reason, call centers upgrade the tools to provide agents with their desired outcome.

Small businesses transform and grow, it needs the capability to scale up or down quickly. It has become a necessity in today’s era. For example,

The Healthcare industry is one of the top fastest-growing sectors across the world. In India, it is $9 billion currently and growing at a rate

In today’s era, organizations escort expensive as well as advanced telemarketing solutions to their business to accomplish sales and marketing activities such as customer support,

CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms; NGUCC and

CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms; NGUCC and

For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are

The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer

Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected

Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will

Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent

We know if the TRAI DNC regulations are not followed Contact Centers run into the risk of being blacklisted for 2 years! CONTAQUE™ uses a

Wonder what is the importance of Auto dialer software? Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls

Can use of Predictive Dialer Software affect ROI? The productivity and profitability of your company depends upon the rate of call conversion. However, in a

By 2010, it is expected that customer experience will be the key brand differentiator. For an organization that has to deal with a large number