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Businesses need to be accessible where their consumers are in today’s environment, which is typically on their mobile devices. Thus, WhatsApp comes into play as

What is Call Recording? Call recording is the process of capturing audio from a phone call. This can be done using various strategies, including dedicated

Enjoy the benefits of an Outbound Dialing service In today’s business world, time is money. That’s why an outbound dialing service can be such a

Increasing Productivity through IVRS (Interactive Voice Response System) and ACD (Automatic Call Distribution) Businesses are always looking for ways to increase productivity and efficiency. In

Productivity parameters have changed recently and shifted gears even more during the pandemic phase. The best use of time and resources to produce desired results

This is a term you hear quite often, but what does it actually mean, and why does it matter? In a nutshell, it is the

In a fast-paced business world, it’s important to be able to scale operations quickly and efficiently. This is where a Cloud Call Center Software can

Learn how to improve Support Quality by Outsourcing Call Centers A great company focuses on building customer relationships. They must reach out to their customers

How to Pick the Best Provider for Your Business for a Virtual Phone System Not sure which corporate VoIP provider or IVR system will best

In the past, customer service was limited to the phone and email. Nowadays, customers want to be able to interact with brands in a way