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If you’re a call center manager, meeting your Service Level Agreement (SLA) is your biggest challenge. The pandemic may have exposed some significant flaws in

What happens when the customer service industry meets advances in cloud technology? There is a lot of excitement about new technology in customer service, support,

Built for businesses and agencies of all sizes, our cloud contact center solutions provide you with comprehensive features such as voice and digital communications, reporting,

Contact center agents have to deal with many problems daily; these problems can reduce the quality of customer service that agents can provide, increase contact

Today, mobile technology has changed everything, putting the world at our fingertips. At the same time, it has changed the way organizations interact with customers.

Cloud predictive dialers are an excellent solution for call centers looking to increase productivity and efficiency. These cloud-based systems enable agents to place calls automatically

We all rely on cloud computing technology to offer services anywhere in the world, from social networking platforms like WhatsApp, Facebook, and Instagram to streaming

Interactive Voice Response (IVR) is a telephone menu system that helps in identifying, segmenting, and directing callers to the most appropriate agent on your team

Business and IT leaders around the world are replacing legacy, on-premises technology with flexible, scalable and cost-effective computing power in the cloud. From reducing IT

Omni-Channel Customer Service vs Multi-Channel Customer Support In the world of customer support, many brands and businesses, such as e-commerce and even traditional or offline