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For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are

The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer

Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected

Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will

Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent

We know if the TRAI DNC regulations are not followed Contact Centers run into the risk of being blacklisted for 2 years! CONTAQUE™ uses a

Wonder what is the importance of Auto dialer software? Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls

Can use of Predictive Dialer Software affect ROI? The productivity and profitability of your company depends upon the rate of call conversion. However, in a

By 2010, it is expected that customer experience will be the key brand differentiator. For an organization that has to deal with a large number

How much does an IVR system cost? What are its main features? Will it be beneficial for my contact center? Are you struggling from these