Want to make calling your business easy and free for customers? An 1800 toll free number has to do that in India. In this guide you can learn everything about how to get one and what it costs.
What is 1800 toll free number?
The toll-free number in India starts with 1800. That means when your customers dial it they don’t pay your business pays instead. These numbers are very easy to remember to build your brand and also let you offer 24/7 availability even across locations.
Why do businesses want them?
It can boost trust. 74.8% of Fortune 500 companies today use toll free numbers. With toll free numbers you can also increase your response rate by 30%. Improved customer satisfaction is guaranteed as 68% of the customers today pay more for great service. You can easily track calls from ads and make marketing measurable.
Who can apply?
Any business in India, whether a startup or large corporations, can get one. There are no exclusive restrictions. You will need a valid business detail Indian office address and a registered business entity.
Picking a provider
Choose Contaque for all your toll-free requirements. We offer fast setup, reliable call analytics and excellent support. Some of the main benefits include 24/7 customer support call tracking and recording besides CRM integration, and scalable channels.
Choosing between cloud based or hardware setup?
Cloud based setup requires minimum hardware. It scales easily with use. The premise needs infrastructure investment and it’s great if you want full control. This model costs more from hardware and maintenance. Most businesses prefer the cloud solution for speed, flexibility and minimum setup.
How much does it cost?
| Component | Cost Estimate |
| Monthly rental | Starts from @ (amount INR) |
| Per-minute charges | ₹0.50–₹1.50 |
| Setup & IVR | ₹5,000–₹25,000 |
| Call analytics | Included |
The final bill will depend on your call volume and call duration.
Important features to consider
- Interactive voice response helps your customers reach the right team. It’s important to manage high call volumes.
- Call recording is perfect for training compliance and quality monitoring.
- CRM integration helps you track customer history and improve service quality.
- Analytics and reporting make it easy for you to get data on call counts and durations. It’s great for strategy.
Regulations and compliance
Customers bear no call charge. As a provider you need to follow all the TRAI regulations. DOT Mandates data security and auditing.
Tips for choosing a number
Always choose a memorable number and avoid consecutive digits which are really challenging to read. You need to reserve vanity numbers early through experts.
Tips for growing your business
You must consider adding IVR options and route two different departments or FAQ’s. Always spot peak times and staffing requirements by using analytics. Train your agents on phone etiquette and tone.
Just promote your number everywhere like adding cards for site footers. You can even use comparison during campaigns that can help you yield better engagement.
Common mistakes to avoid
Ignoring call routing leads to poor experience. Ignoring analytics can also lead to missed optimization. One of the most common mistakes to ignore is not renewing or keeping numbers hidden away.
It is very important for you to choose the cheapest provider with poor quality. but don’t worry Contaque how to avoid all these errors with reliable support and clear insights.
How to use your number in marketing?
You can use call now buttons on your website. Furthermore, add the buttons to social media BIOS and feature it in email signatures. At the same time, you can include it in offline promotions like Flyers and posters. Consider promoting your number to increase reach and brand recall.
Managing call volume
You can scale with cloud add channels during high seasons. Consider hiring seasonal agents or outsource overflow. You need to ensure backup numbers for a busy timeline.
Integrating toll free with other channels
Connect with WhatsApp business for callbacks. You can also route chats SMS and WhatsApp into one platform. Unified systems can help you improve your customer satisfaction and tracking to a great extent.
Steps to get your 1800 number
Connect with our team at Contaque Our team will guide you throughout the process. Then, pick the number which can be really easy to remember. Complete your KYC with all the business details. You need to now configure call flow that’s routing working hours and other things. Test your number using sample calls and publish it on your website, social media marketing pages and other pages.
Conclusion
Getting an 1800 toll free number in India is smart and doable. With Contaque you will get setup done quickly, features customized to your requirements and solid support.
For smooth setup and reliable numbers just visit the website now stop, our experts will help you through the process step by step and ensure that your customers can reach you easily. Your customer care will truly thank you. With toll free systems your agents can view the call history in one place and see which campaign triggered the call. This removes all the guesswork and efficiency. Happy agents’ equal happy customers.
