With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as bots. Bots being mentioned here refer to computer programs that can mimic human conversation. Even though they are still developing, they are already altering how we use technology. There are two main types of conversational bots voice bots and chat bots. Discovering the differences between the two can help you choose the best for you.
What is a Voice Bot?
Voice bots are an artificial intelligence (AI) technology allowing users to interact with a computer system using natural voice commands. Voice bots can understand and respond to questions or commands just like humans, making them an attractive option for businesses looking to automate customer service or other tasks.
While chatbots have been around for longer, voice bots are a relatively new technology. However, they are quickly gaining popularity due to the Hands-Free Interaction design principle, which states that users should be able to interact with devices without using their hands. This is especially important in today’s touchscreen devices, where users may want to or can only type out short responses.
What is a Chat Bot?
A chatbot is a computer program that simulates human conversation in a text format. It uses artificial intelligence (AI) to understand what people say and responds in a way that mimics human conversation. Chatbots are used in various industries, including customer service, marketing, and sales.
There are two types of chatbots: rule-based chatbots and AI chatbots. Rule-based chatbots follow predetermined rules to respond to users and AI chatbots use machine learning to understand user conversations to provide responses.
Chatbots can be used for various tasks, including answering questions, providing customer support, or making recommendations. They can be accessed via text message, social media, instant messaging or web chat.
Why use a Bot?
There are several reasons why you should use a bot. Below mentioned are a few of the most typical causes:
1. To save time: Bots can automate repetitive tasks, freeing up your time to do other things.
2. To improve customer service: Bots can offer round-the-clock customer help, addressing queries and problems in a timely and effective manner.
3. To increase sales: Bots can help you boost sales by providing recommendations, taking orders, and upselling products and services.
Voice bot vs chatbot
Voice bots and chatbots are both types of artificial intelligence (AI) that can be used to automate customer service. Both have pros and cons, so choosing the right type of bot for your needs is important.
Voice bots are best for tasks that require a human touch, such as making appointments or scheduling reminders. They can also be used to handle simple customer service inquiries. However, voice bots can be less accurate than chatbots and may require more training.
Chatbots are best for tasks that can be automated, such as answering FAQs or providing product recommendations. They can also be used to handle more complex customer service inquiries. However, chatbots may only be able to handle some tasks and may require human intervention from time to time.
How to Choose the Right Bot for You
If you’re wondering whether a voice bot or chatbot would be the right fit for your business, there are a few things that should be taken care of. Firstly, think about the user experience you want to create. Do you want your bot to be conversational and engaging, or more task-oriented?
Secondly, consider the types of tasks or information your users will need from your bot. For example, a chatbot might be a better option if your bot is mostly used for simple tasks like setting appointments or answering FAQs. But a voice bot might be a better choice if you need your bot to handle more complex requests or queries.
Finally, think about how you want users to interact with your bot. Do you want them to be able to talk to it like they would a human, or do you prefer they type out their requests? This can help you determine which platform – chatbot or voicebot – would best suit your needs.
Conclusion
The best kind of bot for your company cannot be determined individually. The ideal bot for you will ultimately depend on your unique requirements and objectives. A chatbot can be the best option if you want to increase sales or customer service. A voice bot could be better if you’re interested in automating certain tasks or providing information hands-free. Consider your options and decide which bot type best suits your needs.
