Privacy Policy

Helpdesk Privacy Policy

At Contaque, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store the information you provide to us when using our app for ticketing solutions. By using our app, you consent to the practices described in this policy.

1. Information We Collect

1.1 Usage Data: We may collect non-personal information about your interactions with the app, including device information, IP address, app version, and usage statistics. This information helps us analyze trends and improve our app’s performance.

2. How We Use Your Information:

2.1 Provide Services: We use your non-personal information to deliver the ticketing services you request, process transactions, and provide customer support.

2.2 Communication: We may send you important updates and notifications related to our services via email or in-app notifications.

2.3 App Improvement: Your usage data allows us to understand how our app is being used, identify areas for improvement, and enhance the user experience.

3. Information Sharing:

3.1 Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Retention:

We retain your non-personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable laws. Once your information is no longer needed, we will securely delete or anonymize it.

5. User Privacy Choices:

5.1 Account Settings: You can update your personal information and communication preferences within the app’s account settings.

5.2 Data Access and Deletion: You have the right to request access to the personal information we hold about you and to request its deletion, subject to legal obligations and technical limitations.

6. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy:

Our app is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

8. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates through the app or via email.