The Contaque Blog
Our official blog with news, technology advice, and business culture.
How WhatsApp Business Platform and Cloud Telephony Integration Transform Customer Experience
Businesses today seek unified communication. Integrating WhatsApp Business with Cloud Telephony enables faster responses, personalised interactions, and a 360° customer experience that drives satisfaction and
How WhatsApp Business Platform and Cloud Telephony Integration Transform Customer Experience
Businesses today seek unified communication. Integrating WhatsApp Business with Cloud Telephony enables faster responses, personalised interactions, and a 360° customer experience that drives satisfaction and
What Makes Conversational AI Different? Key Differentiators Explained
We all have seen chatbots feel robotic, customers lose patience, and brands risk eroding trust. The risk? Losing potential leads and frustrating loyal customers. But
VoIP vs PBX: Which Phone System is Better for Your Business Communication?
Business communication has come a long way from traditional desk phones and wired landlines. Today, companies have far more flexible, cost-efficient and scalable ways to
What Is IVR in Banking? Everything You Need to Know
Banking today is no longer about standing in long queues or visiting a branch for every small task. With digital transformation, most people now manage
How Does Chatbot Work? Everything You Need to Know
Businesses today face growing pressure to provide instant, accurate, and personalised responses to customer queries. Customers expect real-time engagement, and failure to meet these expectations
Managing High Call Volumes with AI: Proven Strategies for Telecom Contact Centers
Introduction High call volumes continue to be the biggest operational bottleneck for telecom contact centers. AI is now transforming how these volumes are managed, not
What is IVR Number in India? Features, Benefits and How It Works
An IVR number is a virtual telephone number linked to an automated voice system that helps route calls efficiently. Read on to understand its features,
Is Your Contact Center AI-Ready? Key Steps to Modernize in 2025
Introduction AI is transforming contact centers faster than any other enterprise function. In 2025, the question is no longer if you should adopt AI, but
Chatbots vs Conversational AI: What’s The Difference?
A lot of modern businesses today rely on AI-powered communication to provide instant responses to customers. You might confuse chatbots with conversational AI, but they
What is Cloud Telephony? Top Features, Advantages and Setup
When you hear the term cloud telephony it might sound technical but in reality it’s just a smart internet-based way for businesses to make and
Chatbots vs. Voicebots in Telecom? Which Delivers Better CX
If you are in telecom, you’re handling thousands of customer queries every single day, from balance checks and some activations to billing issues and data
Call Center Speech Analytics: How It Is Transforming Performance and Compliance
If your business runs a call center whether it’s for customer support, sales or collections, you probably deal with hundreds or even thousands of calls
What is IVR? Everything You Need To Know
Press 1 for sales and press 2 for support. That’s IVR. And no, it’s not just for big companies today; even small businesses and solo
Types of Phone Numbers for Businesses in India
Running a business in India? Whether you are just starting out or looking to grow, choosing the right type of phone number can make a
How To Get 1800 Toll Free Number in India?
Want to make calling your business easy and free for customers? An 1800 toll free number has to do that in India. In this guide
10 Major Factors Affecting IVR Setup in India
When businesses ask, “What affects the cost of IVR in India?”—the answer depends on several technical and operational elements. Having worked closely with businesses across
Call Center Technology Explained: Inbound, Outbound, Roles & Features
Call center technology is a suite of tools and systems that helps manage customer communications by phone, e-mail or just social media. It’s behind the
What is DOT OSP License & Why is it Important for Call Centers in India?
Thinking of setting up a call center or BPO in India? You will need a DOT OSP license. This is not just a bureaucratic step.
