The Contaque Blog

Introduction AI is transforming contact centers faster than any other enterprise function. In 2025, the question is no longer if you should adopt AI, but

A lot of modern businesses today rely on AI-powered communication to provide instant responses to customers. You might confuse chatbots with conversational AI, but they

When you hear the term cloud telephony it might sound technical but in reality it’s just a smart internet-based way for businesses to make and

Press 1 for sales and press 2 for support. That’s IVR. And no, it’s not just for big companies today; even small businesses and solo

Running a business in India? Whether you are just starting out or looking to grow, choosing the right type of phone number can make a

Want to make calling your business easy and free for customers? An 1800 toll free number has to do that in India. In this guide

When businesses ask, “What affects the cost of IVR in India?”—the answer depends on several technical and operational elements. Having worked closely with businesses across

Call center technology is a suite of tools and systems that helps manage customer communications by phone, e-mail or just social media. It’s behind the

Thinking of setting up a call center or BPO in India? You will need a DOT OSP license. This is not just a bureaucratic step.

In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to improve customer interactions. One such innovation is customer service chatbot. It is a

In today’s dynamic business environment, organisations are constantly seeking efficient ways to manage customer interactions. One such method is an on-premises contact centre. But what

Voice over Internet Protocol is a communication  technology that allows phone calls to be made over the Internet instead of using traditional telephone service. VoIP

Did you know, whenever a customer had to call back related to the same issue, their satisfaction dropped by 15%? Giving the best quality customer