The Contaque Blog
Our official blog with news, technology advice, and business culture.
How WhatsApp Business Platform and Cloud Telephony Integration Transform Customer Experience
Businesses today seek unified communication. Integrating WhatsApp Business with Cloud Telephony enables faster responses, personalised interactions, and a 360° customer experience that drives satisfaction and
What is Contact Centre as a Service (CCaaS)? The Ultimate Guide
Contact Centre as a Service is a cloud-based solution that allows you to manage customer interactions without investing in any expensive infrastructure. It is different
What is a customer service chatbot? Complete Guide for Businesses
In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to improve customer interactions. One such innovation is customer service chatbot. It is a
What is an On-Premises Contact Centre? Key Features, Advantages and Comparison
In today’s dynamic business environment, organisations are constantly seeking efficient ways to manage customer interactions. One such method is an on-premises contact centre. But what
What is VoIP and How Does It Work?
Voice over Internet Protocol is a communication technology that allows phone calls to be made over the Internet instead of using traditional telephone service. VoIP
What is WhatsApp Business API? Features, Benefits and DifferenceÂ
Did you know that WhatsApp is more than just a messaging app? It has over 3 billion daily users. As a small business, this kind
What is Automatic Call Distribution?Â
Call centers keep incorporating new technologies to adapt to market changes, and the main goal for these updates is to improve customer experience, Automatic Call
What is First Call Resolution (FCR)? 6 Strategies to Optimize FCR
Did you know, whenever a customer had to call back related to the same issue, their satisfaction dropped by 15%? Giving the best quality customer
The Ultimate Guide to Setting up Call Center in India
India has become one of the world’s leading outsourcing centers, and especially for call centers. You can save funds and get access to an experienced
IVA vs. IVR: What Are the Main Differences and How to Choose the Best OptionÂ
Do you wish to enhance customer experience in your company? Then you should learn the difference between IVA and IVR. Customer experience is the life
What is Call Quality? A Comprehensive Guide
If you are a business owner, then you might understand how important it is to give exceptional customer service. Customer service is the by-product of
What is Call Routing? Types, Benefits and Working
Call center operations are always on the roll to improve customer experience, call routing plays an essential role in call centers and therefore it needs
What is IVR Script? Meaning, Benefits and Examples
Companies big or small are always working on their customer experience, keeping the customers happy is the number one way of beating the competition and
What is a Cloud Call Center?
With the competition emerging in digital fields businesses need to evolve to make a name for their brand, staying limited to traditional on-premise call centers
Cloud Telephony vs VoIP: Which Communication System is Better?
Cloud telephony and VoIP are often mistaken as the same, but they serve different purposes in business communication. Choosing the right one can impact cost,
Empowering Business Communication: Exploring Contaque’s Messaging Solutions
As global macroeconomic conditions worsen and funding slowdown continues, Indian startups are cutting their spends on an integral part of tech businesses.
Voice Bot Solutions for Business: Simplifying Operations and Increasing Efficiency
Cybersecurity drama strikes again as human error leads to China’s biggest data breach and perhaps the most significant hack of personal information in history.
Maximizing Profits: The Power of Speech Analytics in Contact Centers
Ever review your email in the morning and wonder why there is so much spam coming through? It takes time to differentiate between the emails…
Which is the Bot for you, Voice Bot or Chat Bot?
With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as
