What is DOT OSP License & Why is it Important for Call Centers in India?
Thinking of setting up a call center or BPO in India? You will need a DOT OSP license. This is not just a bureaucratic step.
Company
What is Contact Centre as a Service (CCaaS)? The Ultimate Guide
Contact Centre as a Service is a cloud-based solution that allows you to manage customer interactions without investing in any expensive infrastructure. It is different
What is a customer service chatbot? Complete Guide for Businesses
In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to improve customer interactions. One such innovation is customer service chatbot. It is a
What is an On-Premises Contact Centre? Key Features, Advantages and Comparison
In today’s dynamic business environment, organisations are constantly seeking efficient ways to manage customer interactions. One such method is an on-premises contact centre. But what
What is VoIP and How Does It Work?
Voice over Internet Protocol is a communication technology that allows phone calls to be made over the Internet instead of using traditional telephone service. VoIP
What is WhatsApp Business API? Features, Benefits and Difference
Did you know that WhatsApp is more than just a messaging app? It has over 3 billion daily users. As a small business, this kind
What is Automatic Call Distribution?
Call centers keep incorporating new technologies to adapt to market changes, and the main goal for these updates is to improve customer experience, Automatic Call
What is First Call Resolution (FCR)? 6 Strategies to Optimize FCR
Did you know, whenever a customer had to call back related to the same issue, their satisfaction dropped by 15%? Giving the best quality customer
The Ultimate Guide to Setting up Call Center in India
India has become one of the world’s leading outsourcing centers, and especially for call centers. You can save funds and get access to an experienced
IVA vs. IVR: What Are the Main Differences and How to Choose the Best Option
Do you wish to enhance customer experience in your company? Then you should learn the difference between IVA and IVR. Customer experience is the life
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We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.
Your benefits:
- Client-oriented
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- Problem-solving
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What happens next?
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We schedule a call at your convenience
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We understand your requirements
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We give a solution
