What Makes Conversational AI Different? Key Differentiators Explained
We all have seen chatbots feel robotic, customers lose patience, and brands risk eroding trust. The risk? Losing potential leads and frustrating loyal customers. But
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How Does Chatbot Work? Everything You Need to Know
Businesses today face growing pressure to provide instant, accurate, and personalised responses to customer queries. Customers expect real-time engagement, and failure to meet these expectations
What is IVR Number in India? Features, Benefits and How It Works
An IVR number is a virtual telephone number linked to an automated voice system that helps route calls efficiently. Read on to understand its features,
Empowering Business Communication: Exploring Contaque’s Messaging Solutions
As global macroeconomic conditions worsen and funding slowdown continues, Indian startups are cutting their spends on an integral part of tech businesses.
Voice Bot Solutions for Business: Simplifying Operations and Increasing Efficiency
Cybersecurity drama strikes again as human error leads to China’s biggest data breach and perhaps the most significant hack of personal information in history.
Maximizing Profits: The Power of Speech Analytics in Contact Centers
Ever review your email in the morning and wonder why there is so much spam coming through? It takes time to differentiate between the emails…
Which is the Bot for you, Voice Bot or Chat Bot?
With technology becoming increasingly advanced, it was only a matter of time before artificial intelligence (AI) found its way into our homes and workplaces as
Navigating Efficiency: Choosing the Right Ticket Management System for Your Business
A strong Ticket Management System (TMS) is an important solution. Whether you work in customer support, IT, or another industry that handles a high volume
Safeguarding Trust: An In-Depth Look at Data Security and Privacy in Contact Centre Solutions
Contact centres play a critical role in shaping positive customer experiences. The critical importance of data security and privacy in contact centre solutions cannot be
Unlocking Success: Contact Centre Solutions for Uninterrupted Remote Work
The remote work revolution has had a profound influence on traditional contact centre operations in an era where flexibility is essential. The demand for a
